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Creative Cloud

New Here ,
Feb 16, 2020

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I have suscribed to creative cloud for a year since the Black Friday sale in December 2019.

Why is ADOBE suddenly asking me to re-log in recreate an account and now 'start my trial'????

Now my programs don't work on my exisiting account.

 

What is going on? Very annoying in the middle of working.

 

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Creative Cloud

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Creative Cloud

New Here ,
Feb 16, 2020

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I have suscribed to creative cloud for a year since the Black Friday sale in December 2019.

Why is ADOBE suddenly asking me to re-log in recreate an account and now 'start my trial'????

Now my programs don't work on my exisiting account.

 

What is going on? Very annoying in the middle of working.

 

Topics

Creative Cloud

Views

41

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 17, 2020

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It is possible that the subscription that you have buyed as Black Friday deal is only valid for one year without an automatic renewal. Please check.

For detailed informations please contact the Adobe support. This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help.  

  

Be sure to remain signed in with your Adobe ID before accessing the link below  

You have to allow 'cookies' in your web browser for this to work  

https://helpx.adobe.com/contact.html 

 

 

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