creative cloude 설치가 안됩니다 The installation is not working.

[정인영5FD6]

adobe creative cloud를 설치하려고 하는데 이러한 메시지가 뜹니다.

"crative cloud 의 사본을 새로 다운로드하고 설치해 주십시오."

I'm trying to install Adobe creative cloud, and I get this message.
"Please download and install a new copy of the creative cloud."

[Jeff A Wright]

Please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html for steps you can take to resolve this error. If you have any questions, then update this public discussion thread.

[정인영5FD6]

hello

try this step

[Download the ZIP file containing the executable uninstaller.]

but it does not install

Pop-up does not appear

[Jeff A Wright]

So you were unable to download and run the uninstaller utility?  Do you have full control of the computer, or is it managed by an organization?  Which web browsers did you utilize?  Have you successfully downloaded, extracted, and run any other programs on the computer?

[정인영5FD6]

I used Chrome and Internet Explorer. This computer is a home computer.

window 10

Other programs, games, etc. are well installed

[Jeff A Wright]

Ok, please begin a secure chat session at https://helpx.adobe.com/contact.html so that direct assistance can be provided. If you are unable to establish a chat session, then please use a different device.  You may find that you are also unable to chat on the same computer that is restricted from opening zip files and running applications.

[정인영5FD6]

oh tyvm 

but Where is the secure chat session?Can't find T_T

[Jeff A Wright]

Try using https://helpx.adobe.com/contact.html?rghtup=autoOpen if the chat window still fails to open, or is unresponsive, then it is due to the computers security settings.