Creative Could will not install

[Sandra5E95]

When I try to install Adobe Acrobat, I get the error message 1002, Creative cloud failed to update. I have just purchased this program for basic PDF editing.  What is the problem?

[KanikaS · Accepted solution]

Hi there, 

Please see the link here for help:https://helpx.adobe.com/in/download-install/kb/failed-install-creative-cloud-desktop.html

Thanks 

Kanika 

[Zlatozar5E81]

ok

[Sandra5E95]

Thank you for this information.  I have just been informed that I now have access through my employer, and do not need this product, as all I need is the Acrobat Reader to view and comment.   I would like to request cancellation of the subscription just purchased.  

Sandra Johnson