Creative Suite 5 on a new computer?

Jul 15, 2019

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I have CS5 on my old computer but need to download  to my new computer. Im trying to do it through Creative Cloud but im having trouble...noit sure whether I should be doing it through Creative Cloud. Can someone help please

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Correct answer by John T Smith | Most Valuable Participant

Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

-also read https://prodesigntools.com/adobe-limits-software-downloads.html

IMPORTANT NOTE:

The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

Start by reading reply #10 https://forums.adobe.com/thread/2620448

-Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

-And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

-OR... Go to https://www.adobe.com/about-adobe/contact.html

-click on the Chat bot on the bottom right hand corner of the first screen

--the chat bot is the circle with a funny looking box with 3 dots inside

-click on Downloading or Installing, then type Agent

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

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Creative Suite 5 on a new computer?

Jul 15, 2019

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I have CS5 on my old computer but need to download  to my new computer. Im trying to do it through Creative Cloud but im having trouble...noit sure whether I should be doing it through Creative Cloud. Can someone help please

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

-also read https://prodesigntools.com/adobe-limits-software-downloads.html

IMPORTANT NOTE:

The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

Start by reading reply #10 https://forums.adobe.com/thread/2620448

-Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

-And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

-OR... Go to https://www.adobe.com/about-adobe/contact.html

-click on the Chat bot on the bottom right hand corner of the first screen

--the chat bot is the circle with a funny looking box with 3 dots inside

-click on Downloading or Installing, then type Agent

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

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Jul 15, 2019 1
Adobe Community Professional ,
Jul 16, 2019

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Hi

Photoshop CS5 is not available through the Creative Cloud app so I would use this tool to uninstall the CC app

Uninstall the Adobe Creative Cloud desktop application

You will need to deactivate CS5 on you old machine if it has been activated more then twice, you can do that from the help menu, you will need to Contact Customer Care and ask them to provide a download link for CS5

Find your serial number

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Jul 16, 2019 1
Most Valuable Participant ,
Jul 16, 2019

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Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

-also read https://prodesigntools.com/adobe-limits-software-downloads.html

IMPORTANT NOTE:

The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

Start by reading reply #10 https://forums.adobe.com/thread/2620448

-Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

-And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

-OR... Go to https://www.adobe.com/about-adobe/contact.html

-click on the Chat bot on the bottom right hand corner of the first screen

--the chat bot is the circle with a funny looking box with 3 dots inside

-click on Downloading or Installing, then type Agent

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

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Jul 16, 2019 1
Oct 27, 2020

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Hi - several years ago (2012) I bought cd's with Adobe Creative Suite 5.5 Design Standard.

I have now bought at new iMac and the programs does not work on the new Mac. The firm who sold the new Mac says that I need a newer version of the programs and that I might could make a switch. Do you know what to do?  Thanks 

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Oct 27, 2020 0
Most Valuable Participant ,
Oct 27, 2020

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Mac Catalina will not run old programs... there is no upgrade

 

You either need a subscription https://creative.adobe.com/plans

 

Or Photoshop/Premiere Elements http://www.adobe.com/products/elements-family.html

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Oct 27, 2020 0