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Credit Card abuse

New Here ,
Apr 09, 2020

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I wanted to use the 7 day trial of an adobe product.  I entered my credit card.  Without authorization, there were two charges for $1 on my card.  Second later, my card was used to purchase jewelry online.  I closed my account and my card.  But I continue to get emails demanding payment.  I attempted to contact Adobe via chat to figure out what is going on and to make a complaint.  The person on the chat eventually asked for my credit card number!  I asked for someone to call me and was told that is impossible.  What is going on with this company?  Beware.

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Credit Card abuse

New Here ,
Apr 09, 2020

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I wanted to use the 7 day trial of an adobe product.  I entered my credit card.  Without authorization, there were two charges for $1 on my card.  Second later, my card was used to purchase jewelry online.  I closed my account and my card.  But I continue to get emails demanding payment.  I attempted to contact Adobe via chat to figure out what is going on and to make a complaint.  The person on the chat eventually asked for my credit card number!  I asked for someone to call me and was told that is impossible.  What is going on with this company?  Beware.

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Adobe Community Professional ,
Apr 09, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Adobe Community Professional ,
Apr 09, 2020

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Most Valuable Participant ,
Apr 09, 2020

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Is it possible that the second charge was a refund? It's normal to charge then refund to check the card is OK.

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New Here ,
Apr 09, 2020

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My bank is the one who told me that there were two charges for $1.  I assume they know a debit from a credit.

 

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Adobe Community Professional ,
Apr 09, 2020

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I think it's fair to say there's every likelihood your computer is infected with spyware.  Going forward, I think you should refrain from making online purchases until you get your computer disinfected and better firewall & anti-spyware software installed.

 

Nancy O'Shea, ACP
Alt-Web.com

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stephine LATEST
New Here ,
Apr 09, 2020

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I continue to purchase from Amazon, Walmart, and other online sellers every day without one problem.  The only issue has come through Adobe.  But I just wanted to give others a heads up.  And hope that Adobe would try to identify the problem.  

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