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CS 5.5 can't reach the deactivation server

Community Beginner ,
Jul 20, 2020

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Hi!

I'm trying to deactivate CS 5.5 on an win 7 pc.

There's a stable internet connection, but the software keeps telling me to connect to the internet to deactive.


Any ideas?

Thanks!

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CS 5.5 can't reach the deactivation server

Community Beginner ,
Jul 20, 2020

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Hi!

I'm trying to deactivate CS 5.5 on an win 7 pc.

There's a stable internet connection, but the software keeps telling me to connect to the internet to deactive.


Any ideas?

Thanks!

TOPICS
Activation

Views

69

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Jul 20, 2020 1
Adobe Community Professional ,
Jul 20, 2020

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Sign in to your Adobe account and deactivate from there.

 

You can also go here and only ask to have your activations reset:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....

Chat and Agent Larger.png

 

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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"Sign in to your Adobe account and deactivate from there."

   @Peru Bob,

   That only works with Creative Cloud subscriptions.

 

CS5 is on life support.  It's discontinued & unsupported. Use at your own risk.   I'm not sure how much longer it will be viable particularly if the activation servers are not responding to de-activation requests.


MODERN OPTIONS:
Photoshop or Premier Elements 2020 (approx $100, no subscription needed)
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 1 year subscription)
https://www.adobe.com/creativecloud/photography.html

Creative Cloud All Apps Plan (31 + apps & services)
https://www.adobe.com/creativecloud/plans.html

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!  Creative Suite is not sold legally by any vendor, retailer or country.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 20, 2020 1
Community Beginner ,
Jul 20, 2020

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Thanks, Nancy.

So there's no longer a chance to deactivate/activate since the server is already down, did I get you right?

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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We don't work for Adobe and don't know anything for sure.  I'm just connecting the dots.

See this help article.

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html#Deactivationissues

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 20, 2020 0
Community Beginner ,
Jul 20, 2020

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Ok, thanks!

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