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CS4 serial number not working on High Sierra

New Here ,
May 04, 2020

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Hi there! I have an issue with my serial key while trying to install my old CS4. I have to wipe my comp and reinstall High Sierra from scratch. The software now says the key is invalid, I tried all the available advice, contacted customer support, tried to instal from original cds as well as from installers given me by the customer support, tried cleaning up the disk with the adobe cleaner tool, inputting the number after instalation of a trial version, even creating a different account on my comp. Nothing seems to be able to fix it. I know the serial number is fine and Adobe say it should be working in principle, but they run out of ideas what might be wrong apart from "system - software incompatibility". Any other advice please? It was working fine on this comp with Sierra before, really don't know what could be the problem...

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CS4 serial number not working on High Sierra

New Here ,
May 04, 2020

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Hi there! I have an issue with my serial key while trying to install my old CS4. I have to wipe my comp and reinstall High Sierra from scratch. The software now says the key is invalid, I tried all the available advice, contacted customer support, tried to instal from original cds as well as from installers given me by the customer support, tried cleaning up the disk with the adobe cleaner tool, inputting the number after instalation of a trial version, even creating a different account on my comp. Nothing seems to be able to fix it. I know the serial number is fine and Adobe say it should be working in principle, but they run out of ideas what might be wrong apart from "system - software incompatibility". Any other advice please? It was working fine on this comp with Sierra before, really don't know what could be the problem...

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Adobe Community Professional ,
May 04, 2020

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Which application(s)?

 

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New Here ,
May 04, 2020

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It's a CS4 Design Premium Student Edition License, in particular I would want the Illustator and Photoshop to work...

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Adobe Community Professional ,
May 04, 2020

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Sadly, I would think they are EOL – End of Life (12 years old).

Time to consider upgrading to the Photography Plan  – it includes the latest version of Photoshop 2020 (and upgrades as they become available)  plus Lightroom and storage for around $10 a month.

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New Here ,
May 04, 2020

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It's just such a pity as it was working fine before and was perfectly sufficient for my purposes... Thanks for the advice though!

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Abambo LATEST
Adobe Community Professional ,
May 05, 2020

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Illustrator is not part of the Photography Plan.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Most Valuable Participant ,
May 04, 2020

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>reinstall High Sierra from scratch... was working fine before

 

If you had the software installed and then upgrade your operating system, your problem MAY be that the very old CS4 installer is not working properly with the 'out of range' operating system

 

I don't do Mac, but I have seen similar messages on the Windows side where an old program worked when a computer was upgraded to Win10, but the program would not install/work when trying to install after an operating system reinstall

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New Here ,
May 05, 2020

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Yeah, I think that's the issue. Adobe support really tried to help me, but literally run out of ideas. I guess I would need to roll back quite a bit to get it to work again and then update after installation... Very tedious though...

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Adobe Community Professional ,
May 04, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Adobe Community Professional ,
May 04, 2020

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Hi Kat36,

#1 Your student serial number is attached to the original media you received at purchase. It won't work with trial downloads.  If you don't have the original disks, you're out of luck.  

 

#2 CS4 was released in 2008.  I assume you have graduated since then?  So it's possible your student serial number expired.  Or possibly the vendor who sold you the student license went out of business and the licenses they sold were revoked.  A lot can happen in 12 years.

 

Creative Suite is no longer legally sold by any vendor, retailer or country.

MODERN OPTIONS:
Photoshop or Premier Elements 2020 (approx $100, no subscription needed)
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 1 year subscription)
https://www.adobe.com/creativecloud/photography.html

Creative Cloud All Apps Plan (31 + apps & services)
https://www.adobe.com/creativecloud/plans.html

 

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
May 05, 2020

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#1 I do have the original disks and tried to install from them initially.

#2 The students' license as I understand it applies to purchasing, not using. So the SN number at least according to Abode support should work in principle, they haven't revoked it. I think the problem is with the operating system, as mentioned above... It works on it, but just won't be installed on it for some reason.

 

Thanks for the additional info, I need to consider other options, I guess.

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Adobe Community Professional ,
May 05, 2020

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Legacy Creative Suite installers are not supported by Sierra, High Sierra or Mojave.  You must use terminal workarounds.   See link below.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

Nancy O'Shea, ACP
Alt-Web.com

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