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I am in Australia, and have been using cs4 since 2015/16 - but can't open NEF files in it etc etc - so need to fix my longterm non opening (thinks it is expired lease version) purchased cs6 issue.
I purchased online Cs6 educ. version (Australia) in March 2015 direct from adobe online.
But for years it has said TRIAL is over and won't open. **I don't think I registered it properly on the ADOBE site.
Also I left university and forgot I bought it as an education version until today - so I couldn't find its serial # to try add and try to open it.
Today I contacted my old university and reopened my emails and retrieved the Adobe cs6 purch. emails incl. my old customer id + serial number + have my old uni email available again.
But for the past coupel of years I have a new Adobe id / email - and account says I have purchased nothing from them.
What should I do to get my CS6 to open in my macbook ? CS6 is in my applications dolder and is 653.2 mb / 752 items - so it is there but in a coma.
When I click to open it is wants a different length of serial number with a "? " option -
Wheen I click on "?" it says if educ. version go to a uk adobe educ site
- which when I click and go to that it then asks if I want to redirect to Australia educ site : yes/no
- I say yes - and it goes to what seems a dead end lease CC educ. site - with no clear means to register / add my serial number and open my cs6 ! .
How can I get Adobe to recognise my old serial number ? and for my CS6 to open and work.
Thanks for advice - particularly for any step by step directions.
Your serial number consists of six groups of four numbers. i.e. all numbers no letters no symbols