CS6 Update Failed

Explorer ,
Jan 01, 2019 Jan 01, 2019

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I've been a Creative Cloud customer from the start, and bought the products before CC existed.  I still run CS6 on an older laptop, but the update (via CC) has always failed.  I can not find any way on the Adobe website to submit the details from the install log, so I'm copying the relevant parts here because it's the only wat I can see to send it to the Abobe website.  If this is inappropriate, please direct me to a better point of contact:

WARN: ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{CCXP-2.5.1-64-ADBEADBEADBEADBEADBEAD}..xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{CCXP-2.5.1-64-ADBEADBEADBEADBEADBEAD}..xml” couldn’t be opened because there is no such file." UserInfo=0x7fa379c4cca0 {NSFilePath=/Library/Application Support/Adobe/PCF/{CCXP-2.5.1-64-ADBEADBEADBEADBEADBEAD}..xml, NSUnderlyingError=0x7fa379c4a180 "The operation couldn’t be completed. No such file or directory"}

WARN: Failed to remove file. Error: Error Domain=NSCocoaErrorDomain Code=4 "“AIM.adcref” couldn’t be removed." UserInfo=0x7fa379f026b0 {NSFilePath=/Library/Application Support/Adobe/ADCRefs/AIM.adcref, NSUserStringVariant=(

    Remove

), NSUnderlyingError=0x7fa379f66250 "The operation couldn’t be completed. No such file or directory"}

-------------------------------------------------------------------------------------

12/13/18 07:31:34:572 | [WARN] | 1209 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 38038 | Writing info packet to pipe failed with error code -1

12/13/18 07:31:34:573 | [INFO] | 1209 | HDSetup | HDSetup | AppContext |  | HDSetup | 38022 | *************************  END Adobe Setup

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 01, 2019 Jan 01, 2019

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Adobe Community Professional ,
Jan 01, 2019 Jan 01, 2019

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do not use the cc app to update your cs6.  if you do, your perpetual license will converted to subscription.

update by downloading the files directly and then applying them:

http://www.adobe.com/downloads/updates/

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Explorer ,
Jan 01, 2019 Jan 01, 2019

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I just download the first CS6 update on the Adobe updates site.  It downloads the file Photoshop_CS6_13_0_1_upd.dmg

When I mount the DMG file and run the path installer, it fails with the following terse message:

     Adobe Photoshop 13.0.1

     Installation failed. Error Code: U44M2P7

Not sure where to go next?

- Jim

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Adobe Community Professional ,
Jan 01, 2019 Jan 01, 2019

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Explorer ,
Jan 02, 2019 Jan 02, 2019

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Thanks kglad.  The links you provided suggested uninstalling and then re-installing CS6.  I did that and then applied all of the updates from the Adobe website by hand.  This procedure worked, and now the Adobe Creative Cloud manager program reports "No updates".  I guess the world is right again.  Thanks for you help. - Jim

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LEGEND ,
Jan 02, 2019 Jan 02, 2019

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As we said you should absolutely not be using the Creative Cloud updater for a permanent CS6 license. Could store up a world of trouble. Probably already had.

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Adobe Community Professional ,
Jan 02, 2019 Jan 02, 2019

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you're welcome.

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Hi,

 

they removed the updates from their website. Where can i get them now?

 

Thank you

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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older adobe programs aren't going to be available indefinitely and many are unavailable.  so, if you find what you want, secure the downloads for future use. 

 

for cs6, you should check prodesigntools.com - Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools

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New Here ,
Feb 10, 2021 Feb 10, 2021

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The files found on that link are same i already have. I need the latest updates files for each application.

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