Cursor Freezing With Adobe Login Item on M1 Big Sur

Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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I had a problem where my mouse cursor was freezing right after start up, before I opened any apps. I disabled the one abobe login item I had activated and it hasn't happened since. I think it may have been a acrobat login item but I neglected to make note of it. Anyone else experience this?

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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what's the adobe login item?  do you mean the cc desktop app file>preferences>general>launch cc at login?

 

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Nope, CC Desktop is working fine. I should have made note but I believe it was Adobe Resource Synchronizer. I'd had my new machine for a couple of weeks and it started happening out of the blue. It hasn't happend since I disabled it. 

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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*happened

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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assuming acrobat is the problem, reset your preferences, https://forums.adobe.com/thread/1595848?start=0&tstart=0

 

if that fails, 

 

uninstall acrobat including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall the lastest acrobat version

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Wondering if I really need the resource synchronizer? Everything has been working fine now. I do have all the CC apps I use updated to the latest versions. 

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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acrobat synchronizer assure accuracy of shared acrobat files. whether that's of any use to you, i don't know.

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Community Beginner ,
Apr 06, 2021 Apr 06, 2021

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Not really, I don't really need that feature with what I use it for. Weird that it seems that what was making my mouse cursor freeze but all's well now. Thanks for your comments!

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Adobe Community Professional ,
Apr 06, 2021 Apr 06, 2021

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you're welcome.

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