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Customer Support

New Here ,
Mar 02, 2020

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How do I contact customer support with my question. The forum isn't helping?

 

(This discussion belongs in the Get started forum. Not in the LR or LR Classic forum. The OP's original post has been moved to the correct forum, PSE. All done by Mod JSM, Please do not move it again.)

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Customer Support

New Here ,
Mar 02, 2020

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How do I contact customer support with my question. The forum isn't helping?

 

(This discussion belongs in the Get started forum. Not in the LR or LR Classic forum. The OP's original post has been moved to the correct forum, PSE. All done by Mod JSM, Please do not move it again.)

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Mar 02, 2020 0
LEGEND ,
Mar 02, 2020

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1. Contact

 

In any Adobe program, or on an Adobe webpage, click on "Contact Us", this will initiate a Chat. Type in your issue, provide contact info, and request a phone call.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Mar 02, 2020 0
LEGEND ,
Mar 02, 2020

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2. Actual Feedback website as opposed to this customer community website.

 

This community website is primarily utilized by us customers, Actual Adobe techs do not hang out on this site.

 

The Official Feedback site is where actual Adobe techs interact. That site is:

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom?topi...

and Yes, it is an Adobe site

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Mar 02, 2020 0
Adobe Community Professional ,
Mar 03, 2020

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First you posted your original question in the LIGHTROOM forum. Which that forum is not for the traditional version of LR. It is for the newer Cloud Centric version of LR.

 

Second your question deals more with Overlaying 2 images and you can't do that in any version of LR. So your question should of been posted in the PS Elements forum. I'll move your original question over to that forum.

 

As I don't use PS Elements I have no idea if what you want to do can be done in Elements.

As for some options not being available in your older version of LR (Traditional) to the newest version of PS Elements it is probably some type of mismatch and or LR 6.x is not seeing PSE 2020 as a real version of PS.

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Mar 03, 2020 0