De-activating Lightroom 6 stand-alone on computers I no-longer own

New Here ,
Apr 27, 2021 Apr 27, 2021

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Hi all. I own Lightroom 6 stand-alone version, which I haven't used in some time. I've just bought a new computer and wanted to start using Lightroom again. I downloaded it and entered the license key, and it's telling me that I've reached the activation limit.

 

I'd like to de-activate any previous computers and start again, and I believe I need to contact Adobe to do this, but I can find no way to contact them directly. Can anyone advise me, please? It would be greatly appreciated.

 

Many thanks in advance!

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correct answers 1 Correct Answer

Most Valuable Participant , Apr 27, 2021 Apr 27, 2021
When you can't deactivate a serial numberBE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNTYou may need to PERSIST or TRY AGAIN to find a support agent with more experience Be sure to remain signed in with your Adobe ID before accessing the linkDo be aware that Adobe's staffing is impacted by the virus, so wait times are long-make sure that your browser does NOT block ads, scripts, or pop-ups-you must also allow 'cookies' in your web browser for the link to workhttps://helpx.adobe.com/contact.html?rghtup=autoOpen...

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Most Valuable Participant ,
Apr 27, 2021 Apr 27, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Many thanks for the prompt and helpful reply, John. I'll give that a try!

 

Kind regards... Mike

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