Deactivation of PS Elements 14

New Here ,
Feb 23, 2021 Feb 23, 2021

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I need to deactivate PSE 14 but my computer is dead. Support chat sent me here. I have searched the topic but there is no answer on how to do this. There is no deactivation option in account management.

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Activation

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Most Valuable Participant ,
Feb 23, 2021 Feb 23, 2021

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Support is wrong

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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I acted for activation support in chat . They told me the product is no longer supported so they can't help. Is my only option to buy the current version?

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