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Delete Account

New Here ,
Aug 08, 2015

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Hi there,
I want to delete my account on Adobe Creative Cloud and it does not let me do it. I deleted Lightroom already from my laptop and I am not interested in the product at all. I want to delete my account. Who can help me?? the Forum and help tasks are going in  a circle and it does not let me do nothing.

Thank you

Babsi

I assume that you would completely like to delete the Adobe ID, in case you plan to buy or use any other trial, you can use the Adobe Id made out of your Email.

If you want to delete your Adobe ID and all services you have attached to it? For instance, you would no longer be able to see your order history on Adobe.com.

If this is the case, you will need to contact Adobe support as mentioned in the above post.

Regards

Rajshree

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Delete Account

New Here ,
Aug 08, 2015

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Hi there,
I want to delete my account on Adobe Creative Cloud and it does not let me do it. I deleted Lightroom already from my laptop and I am not interested in the product at all. I want to delete my account. Who can help me?? the Forum and help tasks are going in  a circle and it does not let me do nothing.

Thank you

Babsi

I assume that you would completely like to delete the Adobe ID, in case you plan to buy or use any other trial, you can use the Adobe Id made out of your Email.

If you want to delete your Adobe ID and all services you have attached to it? For instance, you would no longer be able to see your order history on Adobe.com.

If this is the case, you will need to contact Adobe support as mentioned in the above post.

Regards

Rajshree

Topics

Creative Cloud

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22.5K

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Adobe Employee ,
Aug 08, 2015

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Hi babsie46473077

Do you want to delete your Account? - If Yes, Please Contact Customer Care

Or Uninstall Creative Cloud from your system? - In that case, Please refer this Link : Uninstall or remove Adobe Creative Cloud apps

Regards,

Rahul

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New Here ,
Jun 03, 2017

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Btw, it takes  a ridiculous 8-10 days to delete an account. Get with it Adobe! This is the 21st century!

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Community Beginner ,
Apr 18, 2018

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for deactivate fb 20sec enough

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Adobe Employee ,
Aug 08, 2015

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I assume that you would completely like to delete the Adobe ID, in case you plan to buy or use any other trial, you can use the Adobe Id made out of your Email.

If you want to delete your Adobe ID and all services you have attached to it? For instance, you would no longer be able to see your order history on Adobe.com.

If this is the case, you will need to contact Adobe support as mentioned in the above post.

Regards

Rajshree

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New Here ,
Mar 10, 2018

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I would like to Delete my Account   Wasnt what I was thinking..

                                 Thank You

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New Here ,
Jun 30, 2016

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i want to delete my account

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New Here ,
Sep 23, 2016

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Adobe Users, Beware !

it is a scam, it is unsafe. Adobe will just not let you delete your account.

User Babsi is right ! the account administration menu just keeps you going in circles. Support cannot be contacted - unless you want to get support for a specific product.

Would I have known this before, I would have never signed up for an Adobe "free trial account" - they just take you hostage and won't let you go !

I regret it very much now ! BTW, my Adobe account had been hacked.

John

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Community Beginner ,
Jan 08, 2017

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This is absurd. I've been on hold for "approximately 14 minutes" for over 45 MINUTES! What kind of a company traps its customers and holds them hostage?! This is such CRAP.

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New Here ,
May 23, 2017

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Any luck?

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Community Beginner ,
Nov 04, 2017

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The same happened to me. I used to have a student account until someone got access to it. They changed the data in the account to their own name and credit card (thankfully). Every year (like right now) I still get an e-mail that my payment method is about to expire.

I contacted adobe asking to delete the account because it's not just hacked, but I also am no student anymore. They wouldn't even listen. It's in someone else's name now, so I have no say in the matter. So I asked whether they could assure me that since someone overwrote my personal data, my data was irrevocably deleted from their servers and I would never be approached for any abuse of the account or services – no they can't. And that's all the help I got in a long chat with someone who really didn't get the problem here, namely that a former legitimate and paying customer (me!) got screwed over. He basically accused ME of trying to get access to someone else's account.

So, people, if your adobe ID account gets hacked, you're screwed. Adobe ID security sucks. YOUR DATA IS NOT SAFE WITH ADOBE.

My only consolation is that now adobe gets screwed over by whoever is using my account. Adobe is providing one of the last student accounts with two desktop places (from 2013) for a fraud who probably isn't a student in the first place. Adobe is just as incompetent with regard to their own interests as they are irresponsible with the data of their customers. Way to go!

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New Here ,
Dec 05, 2017

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I agree, I don't use any company that doesn't have a delete button. I am glad I cancelled in 1 day just so I don't forget.

Cancelling a free trial is not the same as delete my information off of your server, which is what EVERYONE in this forum wants.

I never liked your company to begin with. Acrobat Reader was fine 15 years ago and never needed a single update. If I was paid by the hour for all the times you updated your crappy software to features I didn't want, I could buy a BItcoin.

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New Here ,
Dec 05, 2017

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And your Contact Customer Care doesn't work. I click on it, and never get to talk to anyone.

You should change the name of your support page to 'Knowledge base answers that are useless when we disguise this as support.'

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Participant ,
Apr 04, 2018

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now you know why ADOBE sucks. Money is all that matters to them....they will get no more of mine and I am now going to share my products wit a lot of people.

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Community Beginner ,
Jun 04, 2019

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I've chatting with three different customer service reps for one hour and 40 minutes to get them to delete two accounts (adobe and adobe sign aka echosign.com). The second service rep said there was no account associated with my email even though I'm logged in and staring at my profile.

After one hour, third service rep tells me:

'I will help you with that, let me check your accouter details.'

'There is no active plan under your email' (I am logged in and staring at my account)

'As per the issue I can send you Terms and Conditions, please type "I AGREE" if you agree Terms and Conditions.'

'This is the Policy of Adobe, if customer want to delete an account permanently, then there will be Terms and Conditions, I request you to please type "I AGREE" if you want to delete the account.'

'We have received your request to close your account and we are sorry to see you go. When we close your account, you will no longer be able to use this Adobe ID to log into any Adobe apps, services or support services. Any active subscriptions associated with this Adobe ID will be cancelled. Upon closure, your account and its contents automatically will be scheduled for deletion. We will still keep basic information about any contractual agreement we had with you and the products and services you used in accordance with our business record retention obligations.  Account deletion is permanent and irreversible  so, before you close your account, please make sure that you have downloaded everything you store with us that you want to keep, like files stored in Document Cloud, photos stored in Lightroom, Learning Services data including training history, contracts stored in Adobe Sign, or projects stored in Creative Cloud'

'And this is a Policy of the Adobe, if you want to delete the account then I request you to please Agree Terms and conditions.'

After all that - I ask, so what account will you be deleting?

'There is no any plan of Echosign.com under this e-mail address'

I ask, will I be receiving a confirmation email of account deletion?

'You will get the confirmation of the deletion on your e-mail address within few couple of days.'

confirmation of the deletion of my email address?!? What? And after a couple of days? Are we living in the dial-up era?!

Wow......... Please be aware. I am never personally using another adobe product again unless it's provided by my workplace.

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Adobe Community Professional ,
Jun 04, 2019

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daamet59931396  wrote

'There is no active plan under your email' (I am logged in and staring at my account)

Active plan means what it says: active plan! It does not mean: account.

If you are located in the EU, Adobe is legally obliged to delete all your personal data except what it needs to prove the relationship of a paid account (well invoices and what is related to them).

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Community Beginner ,
Jun 04, 2019

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exactly, my point. For nearly two hours I've been asking them to delete my accounts. And they keep telling me there is no active plan then that there is no account associated with my email.

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Adobe Community Professional ,
Jun 04, 2019

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Did you get satisfaction or are you still discussing with Customer Care?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Community Beginner ,
Jun 04, 2019

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My exact words to the service rep after countlessly asking them to delete my accounts:

'you are talking about a paying plan within an account. I am talking about the ACCOUNT itself.'

I know there is no active (paying) plan. what I've been asking for the past hour is to delete my adobe account.

do you understand? please text back what you think I want to do.

-- 30 minutes of asking to delete my acocunt late, i was again told:

There is no any plan of Echosign.com under this e-mail address

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Community Beginner ,
Jun 04, 2019

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For the adobe account, I was told my email will be deleted and I will get an email confirmation after a few days. I don't know what that means.

As for Adobe Sign, I was told to contact support@echosign.com to explain my case then to contact Adobe support after.

I can't say I've gotten satisfaction. I have given up.

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Adobe Community Professional ,
Jun 04, 2019

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I've asked Adobe staff to contact you.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Community Beginner ,
Jun 04, 2019

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Wow, I just got contacted by Adobe support via email and they confirmed the deletion of my Adobe Sign account. It's 1am and I am deliriously grateful!

THANK YOU SO MUCH!!!

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New Here ,
Apr 28, 2020

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Please could you help me out too if you don't mind .

   Thankyou.

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New Here ,
Jul 17, 2017

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Good luck. Someone created this account using my email and I called them and they are so beyond incompetent it's not even funny... The lady would not listen to a damn thing I said I requested a supervisor about 5 times and she refused to give me one. If it's a free account then don't worry about it. But good luck deleting your account.

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