Deleted caps folder under ~/Library/Application Support/Adobe/caps/

[tylerhmartin]

Apparently someone already used a free trial of photoshop on this computer and I was trying remedy this. I was reading what other people posted on the forums about their trials' expiration immediacy and most of the feedback was to delete or rename the OOBE file or to delete the file Media.db in the caps folder. I tried this after having already tried the cleaner tool, multiple installs and uninstalls. After downloading again the caps folder is there but it's completely empty. When I try to open Adobe Creative Commons the icon briefly appears in my status bar before disappearing and nothing happens. I assume the caps folder is important in the authentication process in startup and without it the entire program fails to open. My question is how can I get the caps folder back? This is being done on a mac* Expert feedback is greatly appreciated

[Sheena Kaul · Accepted solution]

Hi Tyler,

You may refer to the correct answer in the thread below which might work as a workaround in your situation:

Re: Adobe Creative Cloud unable to find any installed applications

Regards,

Sheena

[Govardhan.V]

Caps folder is very important folder , which contains important database files which hold the access and information regarding installed Adobe application for ex- Media.db, Caps.db

Once you delete or rename , a new Caps folder will be created automatically.

Could you please confirm the version of Mac operating system ?

[nathaniasebastian]

Hi, I'm using OS Mojave and still can't find the caps folder because it was deleted and no new folder formed. Can you please help? Thanks

[Govardhan.V]

Check under /Library/Application Support/Adobe.

To go to Library , 

Right click on Finder and select Go to Folder option.

Then Enter command /library