Highlighted

Device activation limit warning - but I only use one device

Explorer ,
Mar 30, 2020

Copy link to clipboard

Copied

From time to time I am prompted to enter my Adobe ID/password when I launch PS or LR. And then I get thie message below.

The two boxes with the green tick are both the current PC, so I assume this is locked/crashed sessions - but PS and LR have not locked up for many months now. They're very stable.

Whenever I see this dialog I always click on Sign Out on both boxes. In fact I must do this because I cannot proceed if I dont.

Then strangly, the message will appear later - it could be a few days, or a few weeks, there is no pattern and the times listed in the boxes could be the same or completely different.

Any clues?

I dont think it is PS or LR locking up. Maybe CC itself?

Windows 10 on an AMD PC. I have power settings to put the PC in sleep mode when unused. This can happen with LR or PS open so this may be related to the problem.

adobeLockout.jpg

Topics

Activation

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Device activation limit warning - but I only use one device

Explorer ,
Mar 30, 2020

Copy link to clipboard

Copied

From time to time I am prompted to enter my Adobe ID/password when I launch PS or LR. And then I get thie message below.

The two boxes with the green tick are both the current PC, so I assume this is locked/crashed sessions - but PS and LR have not locked up for many months now. They're very stable.

Whenever I see this dialog I always click on Sign Out on both boxes. In fact I must do this because I cannot proceed if I dont.

Then strangly, the message will appear later - it could be a few days, or a few weeks, there is no pattern and the times listed in the boxes could be the same or completely different.

Any clues?

I dont think it is PS or LR locking up. Maybe CC itself?

Windows 10 on an AMD PC. I have power settings to put the PC in sleep mode when unused. This can happen with LR or PS open so this may be related to the problem.

adobeLockout.jpg

Topics

Activation

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Have something to add?

Join the conversation