Difficulty with subscription.

New Here ,
Jul 16, 2021 Jul 16, 2021

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Have paid but can not download. Need to talk to human.

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Installation, New user

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 16, 2021 Jul 16, 2021

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How do I get to a human support agent? Nothing I have seeen remotely addressed my problem. I have been in IT since 1960. I am not a dummy, but this support system in no way supports me. I have many apps, none of which are anywhere as difficult to manage the support system offered here, including those which only connect with a chat system.

Carl Vernon, <Removed by Moderator>

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Jul 16, 2021 Jul 16, 2021

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Carl, please make sure that you are signed in with the e-mail address associated with the software or service you have purchased.  There are no active memberships assigned to the e-mail address you used to post to this public discussion forum.

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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Please confirm your account is active and what you think it should be.  Use a browser that accepts cookies and does not have script blockers, log-in to your account portal below.
https://account.adobe.com/plans

Also ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

If you still need help, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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