Disconnected

New Here ,
Mar 26, 2020

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  • Case number: ADB-12131536-B2T6
  • Issue: Disconnected

I get my programs working. But there is something very strange. Photoshop open as before, no problem but Creative Cloud not open. When I open NordVPN I can open Creative Cloud offline. When I close these both programs and open again Creative it works fine. So there is something still strange but I can use my Adobe programs.

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Problem or error, Windows

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Adobe Employee ,
Mar 27, 2020

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Moved to Get-Started

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Adobe Employee ,
Mar 27, 2020

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Turti, I am sorry that you got disconnected from Chat support.  I am showing that you already have started support case ADB-12126679-K8C5, and you have requested a call back be made.  Please continue working with our support team when they contact you.  You may also want to contact your Internet Service Provider to see if there is anything they can do to alleviate your need to use a Virtual Private Network.

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Turti AUTHOR
New Here ,
Apr 03, 2020

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Hi, my photoshop and everything else is working, but Creative Cloud is strange.

When I open NordVPN, it try to open. Then when I close NordVPN it begining working. So I can use Creative becouse I know how to open it.  🙂

 

Turti

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Turti AUTHOR LATEST
New Here ,
Jun 13, 2020

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I get everything working. I get newest update to NordVPN. It wasn't yet enouhg but new windows update 2004 and same time I reset my modem and now evetything is working!  🙂

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