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New Here ,
Dec 10, 2020

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Can you help? I am updateing Photo Shop and when it gets to 71 persent and stops. Camera Raw gets to 88 persent and stops. I am using an imac Big Sir 11.0.1

Regards

Martin

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Adobe Community Professional ,
Dec 10, 2020

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restart your computer and retry updating.  if that fails,

 

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Dec 16, 2020

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I have tried all including, re-installing, Creative Cloud. All updated
except Photoshop V22.1 and Camera Raw 13.1 go so far and stop. I am
attaching a photo.
Regards
Martin

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kglad LATEST
Adobe Community Professional ,
Dec 16, 2020

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kglad_0-1608136983711.png

 

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