download any apps

New Here ,
Mar 23, 2021 Mar 23, 2021

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OK I am having issues with Adobe! I can not download/open any of the apps ! I used most of the Apps last semester & now I need the apps but I do not have any idea how to open the apps ! When I attempt to download the Apps they usually get stuck around 8% ! HELP PLEASE

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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make sure your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

then if it does, open the cc desktop app and click help > check for updates.

 

if that doesn't solve the problem:

 

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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