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Download didn't work and now I'm paying for an application I can't even use!

New Here ,
May 01, 2020

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I downloaded the InDesign app and the download worked for 5 minutes then dissapeared. I am still paying for the subscription because the ealry term fee is twice the amount to terminate! I can't get a hold of anyone to help fix! All I want is to be able to use the app to do my work from home. 

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Download didn't work and now I'm paying for an application I can't even use!

New Here ,
May 01, 2020

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I downloaded the InDesign app and the download worked for 5 minutes then dissapeared. I am still paying for the subscription because the ealry term fee is twice the amount to terminate! I can't get a hold of anyone to help fix! All I want is to be able to use the app to do my work from home. 

Topics

Troubleshooting

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467

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May 01, 2020 0
Adobe Employee ,
May 01, 2020

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You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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May 01, 2020 1
Adobe Community Professional ,
May 01, 2020

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Meanwhile, please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud+ all other apps you intend to use.  If necessary, upgrade your OS.  Win8, 8.1 & macOS El Capitan are not supported.
https://helpx.adobe.com/creative-cloud/system-requirements.html

https://helpx.adobe.com/indesign/system-requirements.html

 

Nancy O'Shea, ACP
Alt-Web.com

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May 01, 2020 0