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I'm trying to install the Experience Design, but I always have the same error:
Then "Learn More":
When I click in "More Information", returns a html page with this information:
Does anybody knows?
Upgrading to El Capitan has resolved this issue for some users. However, if you would prefer using Mac OS 10.10 or later, please share your log files with us. Upload them to a shared location such as your creative cloud folder and share them with us. You could send me a private message by clicking my profile picture and using the Message button.
Log collector tool: Adobe Creative Cloud Log Collector Tool
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Moved your post to the CC download and install forum. The experts here are better placed to help you.
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Copying suggestions from a colleague:
Let us know how it goes.
Thanks,
Preran
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Where is the temp directory for Adobe CC installs?
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From what I know, the temp install files are stored in the appdata/local/temp folder, you will need to show hidden files and directories to see them.
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I solved the problem by updating the MAC OS to El Capitan and it works!!!
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Glad to hear that you had resolved the issue and thanks for the update.
Mac Tmp folder location :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/TMP
It will open TMP folder. [ On Windows its called Temp folder ]
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Thank you. That did it. I was on 10.10.5. Upgrading to El Capitan allowed me to download the Adobe apps.
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Upgrading to El Capitan has resolved this issue for some users. However, if you would prefer using Mac OS 10.10 or later, please share your log files with us. Upload them to a shared location such as your creative cloud folder and share them with us. You could send me a private message by clicking my profile picture and using the Message button.
Log collector tool: Adobe Creative Cloud Log Collector Tool
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Hi Preran,
I am having the sue as OP andrém12624616
I can't update to to El Capitan right now. I have all other Adobe 2015 Apps installed. I will PM you the logs.
thanks,
Jay
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Preran‌‌ - While your team is looking at the log files, is there a link to the direct installer file (.DMG) you can share with us?
When I've had issues installing from Creative Cloud in the past, I was able to successfully install the app using the .DMG.
Thanks in advance,
Jay
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jaytactile wrote:
Preran - While your team is looking at the log files, is there a link to the direct installer file (.DMG) you can share with us?
When I've had issues installing from Creative Cloud in the past, I was able to successfully install the app using the .DMG.
Hi Jay,
That's an excellent point and a good question. Please see the related thread here:
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Oh yes thank you, that is where I've found the installers in the past (thank you for sharing them!)
And I did see the link to coreAssets.zip, different from all the other links which end in .dmg
Thank you for posting it! But to paraphrase what you wrote in the other thread: no idea what to do with the contents of that coreAsset.zip file.
Looking forward to a resolution. Thanks for your and Preran‌'s help!
Jay
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Hi the adobe cloud is giving me an "update" option to aftereffects however i dont even have the app installed. It's telling me error 126 and I tried everything. upgraded to el capitan. however when i uploaded photoshop it worked. what do I do?