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Download Error 126 in MAC OS?

New Here ,
Mar 16, 2016

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I'm trying to install the Experience Design, but I always have the same error:

Screen Shot 2016-03-16 at 9.50.48 AM.png

Then "Learn More":

Screen Shot 2016-03-16 at 9.50.55 AM.png

When I click in "More Information", returns a html page with this information:

Screen Shot 2016-03-16 at 9.51.01 AM.png

Does anybody knows?

Upgrading to El Capitan has resolved this issue for some users. However, if you would prefer using Mac OS 10.10 or later, please share your log files with us. Upload them to a shared location such as your creative cloud folder and share them with us. You could send me a private message by clicking my profile picture and using the Message button.

Log collector tool: Adobe Creative Cloud Log Collector Tool

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Download Error 126 in MAC OS?

New Here ,
Mar 16, 2016

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I'm trying to install the Experience Design, but I always have the same error:

Screen Shot 2016-03-16 at 9.50.48 AM.png

Then "Learn More":

Screen Shot 2016-03-16 at 9.50.55 AM.png

When I click in "More Information", returns a html page with this information:

Screen Shot 2016-03-16 at 9.51.01 AM.png

Does anybody knows?

Upgrading to El Capitan has resolved this issue for some users. However, if you would prefer using Mac OS 10.10 or later, please share your log files with us. Upload them to a shared location such as your creative cloud folder and share them with us. You could send me a private message by clicking my profile picture and using the Message button.

Log collector tool: Adobe Creative Cloud Log Collector Tool

TOPICS
Creative Cloud

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Mar 16, 2016 0
Adobe Employee ,
Mar 16, 2016

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Moved your post to the CC download and install forum. The experts here are better placed to help you.

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Mar 16, 2016 0
Adobe Employee ,
Mar 16, 2016

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Copying suggestions from a colleague:


  • Delete the contents of the temp directory and try again or try the installation from a different user account.
  • Delete the contents of the temp directory and try again or try the installation from a different user account.

Let us know how it goes.

Thanks,

Preran

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Mar 16, 2016 0
New Here ,
Mar 16, 2016

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Where is the temp directory for Adobe CC installs?

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Mar 16, 2016 0
Adobe Employee ,
Mar 16, 2016

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From what I know, the temp install files are stored in the appdata/local/temp folder, you will need to show hidden files and directories to see them.

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Mar 16, 2016 0
New Here ,
Mar 16, 2016

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I solved the problem by updating the MAC OS to El Capitan and it works!!!

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Mar 16, 2016 0
Adobe Community Professional ,
Mar 16, 2016

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Glad to hear that you had resolved the issue and thanks for the update.

Mac Tmp folder location :

1) Right click on Finder icon and  select "Go-To" Folder option.
  2) You will get a text box, type-in below command and then hit 'Return' key.

/TMP

It will open TMP folder.   [ On Windows its called Temp folder ]

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Mar 16, 2016 1
New Here ,
Mar 16, 2016

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Thank you. That did it. I was on 10.10.5. Upgrading to El Capitan allowed me to download the Adobe apps.

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Mar 16, 2016 0
Adobe Employee ,
Mar 17, 2016

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Upgrading to El Capitan has resolved this issue for some users. However, if you would prefer using Mac OS 10.10 or later, please share your log files with us. Upload them to a shared location such as your creative cloud folder and share them with us. You could send me a private message by clicking my profile picture and using the Message button.

Log collector tool: Adobe Creative Cloud Log Collector Tool

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Mar 17, 2016 0
Community Beginner ,
Mar 17, 2016

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Hi Preran,

I am having the sue as OP andrém12624616

I can't update to to El Capitan right now. I have all other Adobe 2015 Apps installed. I will PM you the logs.

thanks,
Jay

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Mar 17, 2016 0
Community Beginner ,
Mar 17, 2016

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Preran‌‌ - While your team is looking at the log files, is there a link to the direct installer file (.DMG) you can share with us?

When I've had issues installing from Creative Cloud in the past, I was able to successfully install the app using the .DMG.

Thanks in advance,

Jay

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Mar 17, 2016 0
Most Valuable Participant ,
Mar 17, 2016

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jaytactile wrote:

Preran - While your team is looking at the log files, is there a link to the direct installer file (.DMG) you can share with us?

When I've had issues installing from Creative Cloud in the past, I was able to successfully install the app using the .DMG.

Hi Jay,

That's an excellent point and a good question. Please see the related thread here:

Re: Direct Download Link

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Mar 17, 2016 1
Community Beginner ,
Mar 17, 2016

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Oh yes thank you, that is where I've found the installers in the past (thank you for sharing them!)

And I did see the link to coreAssets.zip, different from all the other links which end in .dmg

Thank you for posting it! But to paraphrase what you wrote in the other thread: no idea what to do with the contents of that coreAsset.zip file.

Looking forward to a resolution. Thanks for your and Preran‌'s help!

Jay

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Mar 17, 2016 0
New Here ,
Jun 22, 2020

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Hi the adobe cloud is giving me an "update" option to aftereffects however i dont even have the app installed. It's telling me error 126 and I tried everything. upgraded to el capitan. however when i uploaded photoshop it worked. what do I do?

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Jun 22, 2020 0