Download failed

[Fingers1946]

I tried to download Photoshop and Lightroom apps after placing an order including a 7-day trial. Both apps failed with the error The Code execution cannot proceed because MSVCP140.dll was not found. It then states The code execution cannot proceed because VCRUNTIME140.dll was not found.

I was forced to cancel my order as there appeared to be no help or guidance. I am on Windows 10 and have Adobe Production Premium CS6 already installed on my system,

Any help would be much appreciated.

[jane5E5A]

I also requested the trial formula for LR and PS but only LR downloaded. I am using a mac. 

[Manan Joshi]

Did you check if your MAC meets the system requirements for LR? See the following

https://helpx.adobe.com/lightroom-cc/system-requirements.html

-Manan

[Manan Joshi]

Look at the following link and download/install the Visual Studio Redistributable Package that should resolve this issue

https://helpx.adobe.com/in/illustrator/kb/vcruntime-error-on-launch.html

-Manan

[LenaAxelsson]

Hi, here is waht I suggest;

No need to reinstall them, repairing them should be enough.

Go in the Settings, Applications, Apps & features, you will find the list of the softwares installed on your computer.

Find the lastests install for Microsoft Visual C++ and repair them. It should do the trick, but I'm not sure if repairing only the lastest version is enough so, don't hesitate to repair one or 2 previous versions too.

Hope it help. If there is any problem, make sure to leave a reply. 

[Fingers1946 · Accepted solution]

I would like to say a big thank you to all who took the trouble to reply to my problem. I managed to sort things out by removing vc_redist.x64 and re-installing it and now things are working and I have the latest Photoshop and Lightroom.

Thank you once again,