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Download for current cc says incompatible

New Here ,
Apr 23, 2020

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I just recently put Windows 7 back on my computer.  When I signed into creative cloud to download on my new computer it say that it's incompatible and that I needed to download windows 7 service pack 1 which I did, but still says it's incompatible.  Any ideas what I need to do next?

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Problem or error, Windows

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Download for current cc says incompatible

New Here ,
Apr 23, 2020

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I just recently put Windows 7 back on my computer.  When I signed into creative cloud to download on my new computer it say that it's incompatible and that I needed to download windows 7 service pack 1 which I did, but still says it's incompatible.  Any ideas what I need to do next?

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Problem or error, Windows

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384

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Apr 23, 2020

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Did you put on all available patches for Window 7 (hundreds of them?)

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Adobe Employee ,
Apr 24, 2020

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Moved to Get-Started

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