download issue

New Here ,
Feb 23, 2021

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When i try to download phooshop it tells me to email myself a link. ive done this many times now and when i click on the link it just sends me back to the original screen telling me to email it to myself again. Anybody know why this is.

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Adobe Community Professional ,
Feb 23, 2021

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Which version of Photoshop do you tried to download?

If you have a subscription you have to download and install the Creative Cloud Client first. From this client you can install all other apps.

How to download the Creative Cloud desktop app (adobe.com)

Learn how to download and install your Creative Cloud apps (adobe.com)

 

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Most Valuable Participant ,
Feb 23, 2021

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I've seen this when trying to do the download in an iPad. What system are you reading the email with?

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New Here ,
Feb 25, 2021

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im trying to download from my laptop. im opening the email on my laptop. the laptop runs windows 

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Adobe Community Professional ,
Feb 25, 2021

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Hi,

 

Thank you for posting your query here.

 

You may download the Creative Cloud App from the following direct download link :  https://creativecloud.adobe.com/apps/download/creative-cloud

 

Once the desktop App is downloaded, please Sign in with your registered email address and Install Photoshop from within the Creative Cloud App. 

 

Hope this helps.

 

Thanks. 

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Most Valuable Participant ,
Feb 26, 2021

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Did you try the instructions on the link suggested (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)  If they don't work - what is your web browser?

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