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Download of CC stuck on 21.5%

New Here ,
Oct 14, 2019 Oct 14, 2019

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Trying to download creative cloud and indesign to my Mac but the installer gets stuck at 21.5% for CC and 9.1% for Indesign. I had them both on my laptop before but I have since deleted them and I'm trying to re-intall but it is not working, please help someone?! 

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correct answers 3 Correct Answers

Adobe Employee , Oct 15, 2019 Oct 15, 2019
Skiwithpete and Mamo88_, I am sorry but being stuck at a particular percentage does not provide any guidance as to the error that is preventing the installation.  Did you locate any errors in the install log?  If not, or you do not wish to manually review the log, then please contact our support team at https://helpx.adobe.com/contact.html for direct assistance.   You are currently posting in public discussion forum, so you will need to implement the suggestions in the discussion if you wish t...

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New Here , Nov 01, 2019 Nov 01, 2019

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Explorer , Nov 04, 2019 Nov 04, 2019
Had this issue, tried everything that forums suggested (including CC cleaner tool) and nothing worked. Ended up talking to an Adobe person and realised you can just download the entire setup files directly from the website. This will work perfectly!CC Desktop App: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#ProblemsinstallingTryalternativedownloadlinksAll programs: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

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New Here ,
Nov 25, 2019 Nov 25, 2019

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This worked for me too! Thank you for sharing!

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New Here ,
Dec 01, 2019 Dec 01, 2019

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Thanks so much. It worked!!

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New Here ,
Dec 08, 2019 Dec 08, 2019

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Worked for me too. Odd a user found this and shared it with the comunnity before an Adobe support rep, but I guess this forum worked regardless. THANKS blindviz!!

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New Here ,
Dec 11, 2019 Dec 11, 2019

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Yes, it seems this is the fix for Catalina Mac OS when you are stuck at 21.5% of CC install.

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New Here ,
Dec 23, 2019 Dec 23, 2019

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Thanks, this worked! Shame on Adobe for leaving it to punters to point us to this simple fix

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New Here ,
Dec 24, 2019 Dec 24, 2019

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This should be marked as correct answer.  Worked for me and seems to work for many 🙂

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Explorer ,
Nov 04, 2019 Nov 04, 2019

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Had this issue, tried everything that forums suggested (including CC cleaner tool) and nothing worked. Ended up talking to an Adobe person and realised you can just download the entire setup files directly from the website. This will work perfectly!

CC Desktop App: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

All programs: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

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New Here ,
Nov 05, 2019 Nov 05, 2019

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Thank you for this. It solved my problem. I can finally get back to work! 

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New Here ,
Dec 14, 2019 Dec 14, 2019

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Well. This didn't work for me. Now stuck at 5%, not even 21.5%. 😞

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New Here ,
Jan 04, 2020 Jan 04, 2020

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Did you get an answer for this? I'm having the same problem...stuck at 5% after running the cleaner...

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New Here ,
Dec 24, 2019 Dec 24, 2019

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I am also stuck at 5% now, before it was 21%.

 

Please fix this problem now. 

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New Here ,
Jan 04, 2020 Jan 04, 2020

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Did you figure this out? I'm having the same problem...stuck at 5% after running the cleaner...

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New Here ,
Dec 29, 2019 Dec 29, 2019

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This worked for my mac. Thank you!

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New Here ,
Feb 23, 2020 Feb 23, 2020

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Perfect thank you this worked for me! I think its important to use the clean up tool and empty the bin first though.  

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New Here ,
Dec 27, 2019 Dec 27, 2019

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Hello, I have the same problem. I click on the link that you provide for direct assitance but I can't find where to get the assitance, Can you help me?

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New Here ,
Feb 07, 2020 Feb 07, 2020

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You can use the adobe cleaner to uninstall it and then install it again

 

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New Here ,
Feb 07, 2020 Feb 07, 2020

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You can use the adobe cleaner to uninstall it and then install it again

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New Here ,
Feb 23, 2020 Feb 23, 2020

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Dude, you saved my life. I was googling the symptoms for four hours.

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New Here ,
Jun 23, 2020 Jun 23, 2020

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No. Just goto link here and direct install. There is no other solution that works.

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

 

Been trying for months all these ways and they don't finish installing.

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