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Trying to download creative cloud and indesign to my Mac but the installer gets stuck at 21.5% for CC and 9.1% for Indesign. I had them both on my laptop before but I have since deleted them and I'm trying to re-intall but it is not working, please help someone?!
Skiwithpete and Mamo88_, I am sorry but being stuck at a particular percentage does not provide any guidance as to the error that is preventing the installation. Did you locate any errors in the install log? If not, or you do not wish to manually review the log, then please contact our support team at https://helpx.adobe.com/contact.html for direct assistance.
You are currently posting in public discussion forum, so you will need to implement the suggestions in the discussion if you wish t
...I used the CC Cleaner Tool below and it worked for me.
https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Had this issue, tried everything that forums suggested (including CC cleaner tool) and nothing worked. Ended up talking to an Adobe person and realised you can just download the entire setup files directly from the website. This will work perfectly!
CC Desktop App: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#ProblemsinstallingTryalternativedownloadlinks
All programs: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html
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This worked for me too! Thank you for sharing!
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Thanks so much. It worked!!
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Worked for me too. Odd a user found this and shared it with the comunnity before an Adobe support rep, but I guess this forum worked regardless. THANKS blindviz!!
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Yes, it seems this is the fix for Catalina Mac OS when you are stuck at 21.5% of CC install.
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Thanks, this worked! Shame on Adobe for leaving it to punters to point us to this simple fix
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This should be marked as correct answer. Worked for me and seems to work for many 🙂
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Had this issue, tried everything that forums suggested (including CC cleaner tool) and nothing worked. Ended up talking to an Adobe person and realised you can just download the entire setup files directly from the website. This will work perfectly!
CC Desktop App: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...
All programs: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html
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Thank you for this. It solved my problem. I can finally get back to work!
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Well. This didn't work for me. Now stuck at 5%, not even 21.5%. 😞
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Did you get an answer for this? I'm having the same problem...stuck at 5% after running the cleaner...
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I am also stuck at 5% now, before it was 21%.
Please fix this problem now.
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Did you figure this out? I'm having the same problem...stuck at 5% after running the cleaner...
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This worked for my mac. Thank you!
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Perfect thank you this worked for me! I think its important to use the clean up tool and empty the bin first though.
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Hello, I have the same problem. I click on the link that you provide for direct assitance but I can't find where to get the assitance, Can you help me?
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You can use the adobe cleaner to uninstall it and then install it again
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You can use the adobe cleaner to uninstall it and then install it again
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Dude, you saved my life. I was googling the symptoms for four hours.
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No. Just goto link here and direct install. There is no other solution that works.
Been trying for months all these ways and they don't finish installing.