Hello? Doesn't help
My pack is not letting me download after I do all the steps and cannot retrieve my serial number and very frustrated. The directions only take me so far and won't let me do anything
Maureeng52967123, please be aware that you are posting to public internet forum discussion that was last responded too in 2016.
What pack are you trying to download? Did you purchase a specific Adobe product or service?
you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor