Downloaded trial of illustrator 2021 and it will not open

New Here ,
Feb 24, 2021 Feb 24, 2021

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Have downloaded trial of illustrator on a brand new Macbook pro with M1 chip. It will not launch. Have uninstalled, restarted and installed multiple times and cannot get it to open. Shows 'Programme not responding' message constantly. Looking for support in solving issue. 

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Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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what's your cc desktop app version?

whats's your ai version?

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