• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Downloading a newly purchased Creative Cloud

New Here ,
Jul 15, 2020 Jul 15, 2020

Copy link to clipboard

Copied

We bought Creative Cloud for my son for his iPad Pro. He keeps trying to download it doesn't give an error message but doesn't download. It reroutes him back to the app and he clicks on "Get"... no luck.

Our credit card was charged...

TOPICS
Creative Cloud , New user

Views

105

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 15, 2020 Jul 15, 2020

Copy link to clipboard

Copied

He must go to the Apple store

 

Minimum System requirements for Cloud Programs... scroll down and check each program
-http://helpx.adobe.com/creative-cloud/system-requirements.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 15, 2020 Jul 15, 2020

Copy link to clipboard

Copied

LATEST

Also, without a real computer, you need to immediately cancel the subscription

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines