Downloading a newly purchased Creative Cloud

New Here ,
Jul 15, 2020 Jul 15, 2020

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We bought Creative Cloud for my son for his iPad Pro. He keeps trying to download it doesn't give an error message but doesn't download. It reroutes him back to the app and he clicks on "Get"... no luck.

Our credit card was charged...

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Creative Cloud, New user

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Adobe Community Professional ,
Jul 15, 2020 Jul 15, 2020

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He must go to the Apple store

 

Minimum System requirements for Cloud Programs... scroll down and check each program
-http://helpx.adobe.com/creative-cloud/system-requirements.html

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Adobe Community Professional ,
Jul 15, 2020 Jul 15, 2020

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Also, without a real computer, you need to immediately cancel the subscription

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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