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New Here ,
Aug 29, 2020

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cbc511f1-c943-4aa7-97b2-2347adce6c11 is a code I recieve after attemting to install both Ps and CC it tells me to authenticate the account then the webpage claimes it is all set and tells me to continue where I left off, when i try to reload webpage I get the above error code pls help Ty.

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Creative Cloud, Installation

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downloading anything

New Here ,
Aug 29, 2020

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cbc511f1-c943-4aa7-97b2-2347adce6c11 is a code I recieve after attemting to install both Ps and CC it tells me to authenticate the account then the webpage claimes it is all set and tells me to continue where I left off, when i try to reload webpage I get the above error code pls help Ty.

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Creative Cloud, Installation

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60

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Adobe Community Professional ,
Aug 29, 2020

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What do you mean by CC? the Creative Cloud Desktop app?

 

You need to install that first and then Sign In using the Adobe ID you used to subscribe to whatever subscription plan you purchased. After that you then download the Adobe programs your subscription covers. you do that in, with, the CC Desktop app.

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New Here ,
Aug 30, 2020

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Yes but when I try to install anything the authentication process is halted by an unknown force and I cannot conitine with the installers.

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Adobe Community Professional ,
Aug 30, 2020

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Check your fiewall.

Try a different browser.

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New Here ,
Aug 30, 2020

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I tried that but each time the installer automatically opens a tab in google and I am unsure how to change that.

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Peru Bob LATEST
Adobe Community Professional ,
Aug 30, 2020

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Temporarily change your default browser.

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