Downloading Apps

New Here ,
Jan 11, 2021 Jan 11, 2021

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Good evening! I cannot download and reinstall LR and Photoshop although I had bought them.  A message appears which says: SERVER DISCONNECTION, ADOBE΄S SERVERS AREN΄T REACHABLE. I made these steps: I disabled firewall and the antivirus software, I tried a different browser, I reset modem, I communicated with MICROSOFT and they tried with a new administrator profil, but all the efforts failed.  I inform you that I had updated my Windows 10 Home a few days ago (Edition 20H2). I had no problem with the applications before the update. What happens? Could you help me, because I need the applications. Thanks a lot! Kyriakos (anastkyr@hotmail.com)

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Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

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Kyriakos, for your next steps, please make sure the computer can access the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

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