downloading free trial

[Sarah5ED8]

Hi

I am having trouble installing 7 day free trial. Is my user name my name that comes up on adobe account or my email - and is the password the one from adobe account or something else? thank you - I just cannot get passed the username and password to finalise the installation.

[Manan Joshi]

Try the email/password you used to login to post this. It will work

-Manan

[John T Smith]

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password