downloading free trial

New Here ,
Dec 28, 2020 Dec 28, 2020

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Hi

I am having trouble installing 7 day free trial. Is my user name my name that comes up on adobe account or my email - and is the password the one from adobe account or something else? thank you - I just cannot get passed the username and password to finalise the installation.

 

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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Try the email/password you used to login to post this. It will work

-Manan

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Most Valuable Participant ,
Dec 28, 2020 Dec 28, 2020

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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