Downloading Photoshop Elements 10 trial

Guest
Feb 08, 2012 Feb 08, 2012

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I've been trying to download this trial all day, whenever I click download, the Download Assistant downloads, but then nothing else happens, it doens't run.  Even when I click "run" it does nothing.  I have uninstalled the assistant and reinstalled several times, used both Mozilla and IE.  How can I download this software?

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Adobe Employee ,
Feb 08, 2012 Feb 08, 2012

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Copying a solution from this page : (http://kb2.adobe.com/cps/898/cpsid_89867.html)

Solution 6

If nothing happens when you click the Download button and the Sign In dialog box doesn't appear, start the ADA and sign in again.

  1. Start the Adobe Download Assistant.
  2. Sign in with your Adobe ID and password.
  3. After you click Sign In, the download should start immediately.

If this doesn't help, open the page http://kb2.adobe.com/cps/898/cpsid_89867.html, and look for other solutions. This document is chat enabled, and when a customer support person is available, a chat window appears using which you can work with the customer support person to resolve your problem.    

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Guest
Feb 09, 2012 Feb 09, 2012

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As I said previously, the download assistant will not run.  Start/run same thing, that is the problem, if I could get it to start I wouldn't have a problem

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Adobe Employee ,
Feb 09, 2012 Feb 09, 2012

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Does it launch but not begin the process of downloading?  What type of network are you using?  What security software are you using does it include a software firewall?  I would recommend confirming that your software firewall is allowing Adobe Download Assistant to connect to the internet.

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Dec 10, 2020 Dec 10, 2020

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You need to use Google chrome, or if you are using mozilla then try downloading in incognito mode it worked for me, there are many reasons why that could happen, but most of the incognito mode fixes it.

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