Downloading Photoshop - Safari says "Can't Open Specified Address"

Community Beginner ,
Jan 05, 2018 Jan 05, 2018

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I have just bought Photoshop. I clicked on the link to download I and it took me to a page with a question dropdown menu asking what my level of Photoshop was, beginner intermediate or expert. I clicked beginner and it loaded the next page which came up as a ''failed to open page' from Safari saying

"Safari can't open specified address"
and a paragraph of code under it.

In the billing column next to my order history. It says "We are still processing your order. It could take up to 24 hours. Please check back later".
However, I received that email with the download link saying thanks for the purchase (with no mention that the order was still being processed)
and, in my bank account it says the money has been taken out already.

Can anyone help me?

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Creative Cloud

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correct answers 1 Correct Answer

Community Beginner , Jan 05, 2018 Jan 05, 2018
Thanks I ended up using Chrome instead of Safari to re click the link I was emailed and and it downloaded successfully.

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Community Beginner ,
Jan 05, 2018 Jan 05, 2018

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Screen Shot 2018-01-05 at 20.39.22.png

That is what comes up...

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Adobe Community Professional ,
Jan 05, 2018 Jan 05, 2018

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kglad links in reply #1 here https://forums.adobe.com/thread/2433672 may help

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Community Beginner ,
Jan 05, 2018 Jan 05, 2018

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Thanks I ended up using Chrome instead of Safari to re click the link I was emailed and and it downloaded successfully.

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Install the creative cloud application first then install Photoshop from inside creative cloud. 

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