Downloading quit after 42%

[Debase350]

Helleo

I try to download trial version of Audition and it always quit after 42%

I try 3 times installing and desinatlling creative cloud, redownloading a new version of CC eachtime but downloading stops everytime after 42% with an error message:

ERROR: Media DB Error : 18

Could you help me please?

Jay

[Rave]

Hi debase350,

Please follow the mentioned steps:

Windows: Navigate to C/Program Files(X86)/Common Files/Adobe/Caps and rename to Caps.old

Mac: Navigate to Library/Application Supprt/Adobe/Caps and rename to Caps.old

Try downloading CC desktop and let us know whether it worked.

Regards,

Rave

[MetellaSixDegrees]

Hi Rave,

I tried this steps cause I have the same problem with After Effect, but now in my Adobe Creative Cloud Desktop App it seems that the previous apps I installed (Photoshop, Indesign, Illustrator, Dramweaver) are not installed. But they are installed and they works. Only Acrobat XI stay updated in the Creative Cloud App. It seems to me a problem with sync...Any way  After Effect is installed.

MACPRO - 3,7 GHz Quad-Core Intel Xeon E5 - MAVERIC 10.9.3

Let me know,

Thank you

Metella

[AadMetz]

I'have the same problem with Photoshop CC 2014 and InDesign.

The are stopping after 42%.

Then I get Error (7) on my Mac (10.9.3)

Help!!!!!!!!

[Debase350]

Hello Rave

Thanks for your answer but there no "caps" file in library/application support/adobe file

Regards

debase350

Le 26 juin 2014 à 15:32, Rave a écrit :

Downloading quit after 42%

created by Rave in Downloading, Installing, Setting Up - View the full discussion

Hi debase350,

Please follow the mentioned steps:

Windows: Navigate to C/Program Files(X86)/Common Files/Adobe/Caps and rename to Caps.old

Mac: Navigate to Library/Application Supprt/Adobe/Caps and rename to Caps.old

Try downloading CC desktop and let us know whether it worked.

Regards,

Rave

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[AadMetz]

I found the caps file and changed it in '.old'

But that doesn't solved my problem...:(

[AadMetz]

I also renamed the Adobe folder in the Applications folder,

no results

I changed the permissions for the folder I want to install the CC-app,

no results