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New Here ,
Aug 05, 2020

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Hi,

I just purchased the adobe creative cloud and have been trying to download photoshop and lightroom but apparently before downloading any software it asks for my account password and doesn't approve when I write it there. It doesn't say what goes wrong, so I'm confused. I have tried changing the password but it still wont work. The apple touch ID is not available in this situation for some reason.

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Correct answer by John T Smith | Most Valuable Participant

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

 

Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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Downloading

New Here ,
Aug 05, 2020

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Hi,

I just purchased the adobe creative cloud and have been trying to download photoshop and lightroom but apparently before downloading any software it asks for my account password and doesn't approve when I write it there. It doesn't say what goes wrong, so I'm confused. I have tried changing the password but it still wont work. The apple touch ID is not available in this situation for some reason.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

 

Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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New user

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23

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Aug 05, 2020

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

 

Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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