Elements Download $$$ Problem

New Here ,
Jun 08, 2021 Jun 08, 2021

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I paid $69.99 for and downloaded 2021 version of Elements that I cannot install on my PC bc I have Windows 7 Pro OS. Message says I need Win10 which I cannot & will not install, How do I get a refund?

 

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Installation, New user

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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For anyone else reading this... always check a program's requirements before buying

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Thank you John that's good info for future; can you advise me how to apply for a refund seeing that I cannot use the Elements 2021 I paid for 10-days ago?  Bruce 

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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He did. You have to contact customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Should Have mentioned

Product #65315906 Adobe Photoshop Elements 2021. 

Somebody out there please help this old Grampa.

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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Bruce,

This is a user-to-user community.  Fellow product users CANNOT help you with a refund.

You must contact Adobe support directly.

 

CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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