Empty Dialog box opens on startup and can not be closed

New Here ,
Nov 06, 2017

Copy link to clipboard

Copied

Ever since the new Lightroom update with Classic and the new app I get an empty dialog box that pops up on startup and will not go away no matter what I do. Creative Cloud works fine, but this is a separate box from the app, it also appears as a separate box in the taskbar.  It is very annoying. Any idea how to stop this?creative.JPG

TOPICS
Creative Cloud

Views

1.6K

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Community Professional , Nov 07, 2017
kglad Adobe Community Professional , Nov 07, 2017
disable font sync'g and restart your computer.does that dialog appear?

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
Nov 06, 2017

Copy link to clipboard

Copied

hi,

do you have file or font sync'g enabled?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 07, 2017

Copy link to clipboard

Copied

What ever is default. It says I have 5 font's synced .

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 07, 2017

Copy link to clipboard

Copied

disable font sync'g and restart your computer.

does that dialog appear?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 07, 2017

Copy link to clipboard

Copied

After un syncing, No It doesn't appear any longer. Thank you.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 08, 2017

Copy link to clipboard

Copied

you're welcome.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 10, 2017

Copy link to clipboard

Copied

It's back again. lol All sync stopped. Pops up when windows starts.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 11, 2017

Copy link to clipboard

Copied

untick 'launch at login' for the cc app and restart your computer.

does the dialog popup after booting completes?

if yes, it's not the cc app. use your task manager to find out what that is and close it/fix the problem.

if not, start the cc app.  does the dialog appear?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Sep 27, 2018

Copy link to clipboard

Copied

Hello!

I have this same issue. A blank dialog box will pop up after I log in. The only way to make it go away is to force Adobe Creative Cloud to close through Task Manager. However, after about a minute it comes back. I unticked Launch at login and removed Creative Cloud from Startup options. Creative Cloud is not even started when I log in but the blank dialog box still comes up. The software still works but the dialog box wont go away. The option to disable font snycing is greyed out and I can't disabled it. Any help is appreciated.

Thank you!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Mar 23, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Contributor ,
Jan 24, 2021

Copy link to clipboard

Copied

None of these options worked for me, nor did disabling fonts. 

I don't even have an OK button on the dialogue box.

Has anyone found another workaround to this?

 

Capture_2.JPG

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 25, 2021

Copy link to clipboard

Copied

what's that screenshot showing?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Contributor ,
Jan 25, 2021

Copy link to clipboard

Copied

That's the empty dialogue box that appears in front of all Adobe apps when I open them, preventing me from using them and with only the option to click on the X on the top right corner, which closes the app.

 

In that screenshot I have Illustrator open.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
kglad LATEST
Adobe Community Professional ,
Jan 25, 2021

Copy link to clipboard

Copied

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more