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Empty Dialog box opens on startup and can not be closed

New Here ,
Nov 06, 2017

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Ever since the new Lightroom update with Classic and the new app I get an empty dialog box that pops up on startup and will not go away no matter what I do. Creative Cloud works fine, but this is a separate box from the app, it also appears as a separate box in the taskbar.  It is very annoying. Any idea how to stop this?creative.JPG

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Correct answer by kglad | Adobe Community Professional

disable font sync'g and restart your computer.

does that dialog appear?

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Empty Dialog box opens on startup and can not be closed

New Here ,
Nov 06, 2017

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Ever since the new Lightroom update with Classic and the new app I get an empty dialog box that pops up on startup and will not go away no matter what I do. Creative Cloud works fine, but this is a separate box from the app, it also appears as a separate box in the taskbar.  It is very annoying. Any idea how to stop this?creative.JPG

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

disable font sync'g and restart your computer.

does that dialog appear?

Topics

Creative Cloud

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1.4K

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Adobe Community Professional ,
Nov 06, 2017

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hi,

do you have file or font sync'g enabled?

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New Here ,
Nov 07, 2017

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What ever is default. It says I have 5 font's synced .

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Adobe Community Professional ,
Nov 07, 2017

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disable font sync'g and restart your computer.

does that dialog appear?

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New Here ,
Nov 07, 2017

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After un syncing, No It doesn't appear any longer. Thank you.

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Adobe Community Professional ,
Nov 08, 2017

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you're welcome.

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New Here ,
Nov 10, 2017

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It's back again. lol All sync stopped. Pops up when windows starts.

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Adobe Community Professional ,
Nov 11, 2017

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untick 'launch at login' for the cc app and restart your computer.

does the dialog popup after booting completes?

if yes, it's not the cc app. use your task manager to find out what that is and close it/fix the problem.

if not, start the cc app.  does the dialog appear?

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New Here ,
Sep 27, 2018

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Hello!

I have this same issue. A blank dialog box will pop up after I log in. The only way to make it go away is to force Adobe Creative Cloud to close through Task Manager. However, after about a minute it comes back. I unticked Launch at login and removed Creative Cloud from Startup options. Creative Cloud is not even started when I log in but the blank dialog box still comes up. The software still works but the dialog box wont go away. The option to disable font snycing is greyed out and I can't disabled it. Any help is appreciated.

Thank you!

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New Here ,
Mar 23, 2020

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