Endless loop of not being able to update CC or install the latest version

New Here ,
Mar 31, 2021 Mar 31, 2021

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I'm not sure of the reasoning but I am running Windows 10 on a reasonably old desktop (my new one is on order). I cannot update CC, which means that fonts don't sync, I cannot uninstall anything, etc. I've downloaded the new one but it doesn't appear to be running. I could do with someone to help

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Most Valuable Participant ,
Mar 31, 2021 Mar 31, 2021

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Specifically what is the Windows 10 build number? Let us know if you need help finding out.

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Its Windows 10 Home Version 2004

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Most Valuable Participant ,
Mar 31, 2021 Mar 31, 2021

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Ok, version 2004 (which Microsoft also call build 19041) is pretty recent, from 2020. It should support the latest Creative Cloud apps, provided the other system requirements are met.

 

You say you can't update CC. What version is currently running? And what messages do you get when you try to upgrade?

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New Here ,
Apr 01, 2021 Apr 01, 2021

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CC 5.3.1470

A 5.3.1470

CoreSync 4.5.0.6

CCX Process 4.1.3.1

CC Library 3.9.27.3

 

Error code 1003

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Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

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quit (file>exit cc) the cc app

Use Task Manager to close

  • Creative Cloud.exe
  • Adobe CEF Helper.exe
  • Adobe Desktop Service.exe
  • AdobeIPCBroker.exe
  • Adobe Installer.exe
  • AdobeUpdateService.exe
  • AdobeServiceInstaller.exe
  • CreativeCloud(URIHandler).exe
  • AAM Updates Notifier.exe
  • CCLibrary.exe
  • node.exe
  • CoreSync.exe 

restart your computer

see if you can update cc

 

if not, you'll probably need to reinstall it, but first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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