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Enterprise+Personal Licensing

New Here ,
Mar 14, 2017

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My company recently went full ham on enterprise deployment for Acrobat DC, which sounds great; until I realize (and am informed by Adobe's support team) that I have to manually and constantly switch Adobe ID logins between Photoshop [licensed to personal Adobe ID] and Acrobat [enterprise license].  At the moment, this is moronic.  Maybe somebody out there has a solution; but I'm betting it's 'working as intended'....

Just seems a bit farcical that Adobe couldn't figure out how to make an enterprise solution for Acrobat play nice with personal subscriptions to the more esoteric (for enterprise) applications.

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Correct answer by John T Smith | Most Valuable Participant

Working as intended is correct

You as an individual (A) and you using your enterprise license (B) are two completely different people to the Adobe license

One computer may not have two people signed on to accounts at the same time

So, as you have found, 'A' must sign out so 'B' may sign in

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Enterprise+Personal Licensing

New Here ,
Mar 14, 2017

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My company recently went full ham on enterprise deployment for Acrobat DC, which sounds great; until I realize (and am informed by Adobe's support team) that I have to manually and constantly switch Adobe ID logins between Photoshop [licensed to personal Adobe ID] and Acrobat [enterprise license].  At the moment, this is moronic.  Maybe somebody out there has a solution; but I'm betting it's 'working as intended'....

Just seems a bit farcical that Adobe couldn't figure out how to make an enterprise solution for Acrobat play nice with personal subscriptions to the more esoteric (for enterprise) applications.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Working as intended is correct

You as an individual (A) and you using your enterprise license (B) are two completely different people to the Adobe license

One computer may not have two people signed on to accounts at the same time

So, as you have found, 'A' must sign out so 'B' may sign in

Topics

Creative Cloud

Views

339

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Mar 14, 2017 0
Most Valuable Participant ,
Mar 14, 2017

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Working as intended is correct

You as an individual (A) and you using your enterprise license (B) are two completely different people to the Adobe license

One computer may not have two people signed on to accounts at the same time

So, as you have found, 'A' must sign out so 'B' may sign in

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Mar 14, 2017 1
New Here ,
Mar 16, 2017

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Thank you for the reply, sir.  I still find it ridiculous given the enormously widespread popularity of .pdf and Acrobat in the business world; and the narrowed focus of the other Adobe applications; that there was not a business case for creating an entirely different licensing method for Acrobat.  I suppose Adobe ran the traps on that and decided against it- who am I to judge; this is the only significant complaint I've had after years and years of experience with Adobe's programs, so I suppose they're doing something right.

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Mar 16, 2017 2
Community Beginner ,
Jan 19, 2020

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I have the same problem, and find it enormously frustrating. Still no solution as of January 2020.

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Jan 19, 2020 1
edysart LATEST
Community Beginner ,
Apr 07, 2020

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Same here. They will not resolve this?? Just a blanketed NO? I get A and B, they're two different people. But families are made of different people and say if you have multiple sign ins everyone has to sign in as themself to activate one or something. With the enterprise, I have Acrobat. With Photo Plan I have MY personal cloud and programs. The University pays for those with their license too, but I don't want MY documents in their cloud. The pinch is when I want to open a PDF of MINE - I have to DL it, save it, Then sign out, then IN with the enterprise account, and then I can view my PDF. Or do my scan or whatever. It's NOT COOL.

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Apr 07, 2020 0