Error 1002

New Here ,
Feb 18, 2016 Feb 18, 2016

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I'm being forced into updating Adobe CC, (AGAIN! I just did it two weeks ago I had problems then but got it done) however now I'm getting Error 1002. Following the same thing as last time, open TM, and close all adobe products, and it still wont upload. Opened TM again, closed all applications, and went to add remove programs, it won't let me remove Adobe CC so I can reinstall because it think Adobe programs are still running. I am beyond disappointed in Adobes help file, it just made me do 3 circles and waste an additional 15 minutes of my life!

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 18, 2016 Feb 18, 2016

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Adobe Community Professional ,
Feb 18, 2016 Feb 18, 2016

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New Here ,
Dec 29, 2016 Dec 29, 2016

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Any time I attempt to uninstall Adobe CC I'm prompted with this:

Screen Shot 2016-12-29 at 4.26.15 PM.png

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Adobe Community Professional ,
Dec 29, 2016 Dec 29, 2016

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

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New Here ,
Nov 22, 2020 Nov 22, 2020

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Everytime I try to uninstall other CC programs, I get prompted with Creative Cloud needing up-dated.

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