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Hi,
I already read all the posts about this argument but I can't resolve this error, so please help me!
this from install.log:
03/02/20 22:40:53:090 | [FATAL] | 1694 | HDSetup | HDPIM | ExtractManager | | HDPIM | 30751 | 0 | Error occurred in extract of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '127'
- 1 fatal error(s), 0 error(s), 0 warnings(s)
FATAL: Error occurred in extract of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '127'
steps I have already done:
- I have a new installation of Mac Os Catalina at least upgrade;
- I dowloaded adobe cloud but the only app that I installed is acrobat DC, all the others app give me the error above
- I checked permission of the folder .adobeTemp it is set on system:write and read (needs other?)
- No antivirus installed
- No firewall active
- Disabled Gatepeeker ( spctl --status > assessments enabled)
- ethernet and not wifi tried
what else? any idea?
maybe are there direct link of the apps?
thanks to anyone helps me
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I think this is a permissions & security settings issues. See the correct answer below.
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Thank you for your answer but Creative Cloud has already all permission in
setting/security and privacy/privacy tab/ >file and folder: Creative CLoud
I try to give permission to all the disk for Creative Cloud, now the message is:
Exit Code: 116 -------------------------------------- Summary -------------------------------------- - 3 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '116' occurred while download FATAL: Fatal Error '116' occurred while download FATAL: Error occurred in download of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '116'
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Error 116 occurs when the download is interrupted and gets corrupted, for more information on this error see: Creative Cloud download and install errors.
Something is interfering with the 3 step download and install process. But what I don't know.
Anti-virus is a common culprit. But you don't have one.
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
When all else fails, contact technical support via online chat.
Log-in with a browser that accepts cookies and does not have script blockers.
https://helpx.adobe.com/contact.html
Click the chat bot icon (lower right) and type AGENT followed by enter key.
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Hi,
I am facing the same issue. How did you solve this?
I upgraded to Catalina. Indesign 2018 doesn't want to open anymore and all application upgrades (indesign, photoshop, illustrator) fail with a 127 error.
- permissions for indesign, adobe creative cloud and creative cloud helper are set to "full disk"
- Cant seem to find the adobetemp folder. I tried to type a few variations of "/.adobeTemp" into "go to folder", but this didnt work.
- there is no firewall or virusscan installed
Ref:
Macbook pro 15" mid 2012