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Error 131 while installing Elements 2002

New Here ,
Jul 27, 2020 Jul 27, 2020

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Hi All, just bought brand new computer and also 2020 elements, loaded up ok but when it comes up to upgrade I get the message code 131 error. now puzzled what to do.

terry

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Installation , New user

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correct answers 1 Correct answer

Community Expert , Jul 27, 2020 Jul 27, 2020

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Community Expert ,
Jul 27, 2020 Jul 27, 2020

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Engaged ,
Jul 27, 2020 Jul 27, 2020

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Close all the Adobe apps running in the system when you get that error.

Then try updating.

This ought to work.

Close the apps if they are triggered into action post a boot-in to the system.

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New Here ,
Aug 01, 2020 Aug 01, 2020

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Hi Tried this nothing works to be honest my pc is empty other than having chrome installed all I have on it at the prent  moment is 2020 elements

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