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program tells me cannot be installed as system that is 32 bit. Unfortunately it is a brand new Surface Pro X with Windows 10 and 64 bit. I have even reinstalled windows but still same problem. Same issue with other programs (like steam).
it's not 64 bit, https://docs.microsoft.com/en-us/surface/surface-pro-arm-app-performance#:~:text=With%2064%2Dbit%20e....
Surface X Pro can't run modern 64-bit software unless it is specially made for ARM instead of Intel. You have unsuitable hardware. Most other Surface models were fine.