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Error 198 in Update of Creative Cloud

New Here ,
May 07, 2020

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Hi,

 

I tried to Update my Creative Cloud software.... Got Error 198. What does that mean?

 

Please Help...

 

 

Thanks,

 

LAF

 

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Creative Cloud

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Error 198 in Update of Creative Cloud

New Here ,
May 07, 2020

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Hi,

 

I tried to Update my Creative Cloud software.... Got Error 198. What does that mean?

 

Please Help...

 

 

Thanks,

 

LAF

 

TOPICS
Creative Cloud

Views

109

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 07, 2020 0
kglad LATEST
Adobe Community Professional ,
May 07, 2020

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do you have a compatible os*?  if so:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

 

 

*

The Creative Cloud desktop app has the following requirements:

  • Microsoft® Windows 10 (64 bit only)
  • Mac OS X v10.12 and later
  • Internet connection

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