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Error- Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Adobe Employee ,
Jul 21, 2020

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While installing the Creative Cloud desktop app you might get this error - 

'Adobe Creative Cloud, needed to resolve this problem, is missing or damaged'

 

See this link below and follow the steps to resolve the error:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

If you still face problems, post in our community or contact support: https://helpx.adobe.com/contact.html

 

Thanks 

Kanika Sehgal 

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Error- Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Adobe Employee ,
Jul 21, 2020

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While installing the Creative Cloud desktop app you might get this error - 

'Adobe Creative Cloud, needed to resolve this problem, is missing or damaged'

 

See this link below and follow the steps to resolve the error:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

If you still face problems, post in our community or contact support: https://helpx.adobe.com/contact.html

 

Thanks 

Kanika Sehgal 

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Jul 21, 2020 1
110 Replies 110
Community Beginner ,
Aug 22, 2013

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Hey i just bought a subscription to adobe creative cloud student edition and i just finished installing Adobe Premire Pro CC and whenever i launch it it pops up a window that say's

Adobe Application Manager, required to start your trial, is missing or damaged.

Please download a new copy of Adobe Application Manager from

http://www.adobe.com/go/applicationmanager

So when i try installing a new verions of adobe application manager it says Updating Adobe Application Manger and i say yes to giving it acsess of course then it finishing loading and then it just closes and nothing happening i can't find anywhere to open up adobe application manager so i try opening up premiere pro again it give's me the same error again.

So any suggestions or solutions would be Helpful

Keep in mind im using pc not mac thanks

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Aug 22, 2013 4
Adobe Employee ,
Aug 22, 2013

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Hi GoProJacob98,

Please download CC desktop from the given link: https://creative.adobe.com/products/creative-cloud and try to activate the software.

Regards,

Romit Sinha

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Aug 22, 2013 1
Community Beginner ,
Aug 22, 2013

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I already have that installed how do i activate the software?

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Aug 22, 2013 0
Adobe Employee ,
Aug 22, 2013

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Hi GoProJacob98,

The error message that you are getting usually comes only when the application manager folder is damaged or corrupt. So I would recommed you to follow the mentioned steps to rebuilt the AAM folder.

Windows: Navigate to C/Program Files(X86)/Common FIles/Adobe/OOBE and rename to OOBE.old if present

Mac: Libray/Application Support/Adobe/OOBE and rename to OOBE.old

Download CC desktop from the given link: https://creative.adobe.com/products/creative-cloud . Launch Premiere Pro CC and it will give you the option to activate.

Regards,

Romit Sinha

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Aug 22, 2013 10
Community Beginner ,
Aug 22, 2013

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I renamed the folder and it still is giving me that error

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Aug 22, 2013 0
Adobe Employee ,
Aug 22, 2013

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After renaming the folder please download/install CC desktop from the given link so that a new AAM folder gets created: https://creative.adobe.com/products/creative-cloud .

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Aug 22, 2013 1
Community Beginner ,
Aug 22, 2013

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Should i uninstall the current cc or just close it and try to reinstall it

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Aug 22, 2013 0
Adobe Employee ,
Aug 22, 2013

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Just close and try installing.

Regards,

Romit Sinha

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Aug 22, 2013 0
Community Beginner ,
Aug 22, 2013

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Ok so i tryed isntalling it and checked to see if it created a new oobe folder it did. And so i launched it again with the shortcut and it still is giving me the error

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Aug 22, 2013 0
Adobe Employee ,
Aug 22, 2013

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Are you using Windows or Mac.

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Aug 22, 2013 0
Community Beginner ,
Aug 22, 2013

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Windows 7

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Aug 22, 2013 0
Adobe Employee ,
Aug 22, 2013

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Please follow the given steps:

1. Uninstall CC desktop

2. Run the cleaner tool to remove any instances of AAM: http://www.adobe.com/support/contact/cscleanertool.html

3. Disable UAC: http://www.mydigitallife.info/how-to-disable-and-turn-off-uac-in-windows-7/

4. Delete OOBE from the same location.

5. Restart your machine and try installing CC desktop: https://creative.adobe.com/products/creative-cloud

6. If the error still persists then try to enable hidden admin: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vist... and try installing CC Desktop again.

If still the same issue then I would recommed you to contact our chat support http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

Regards,

Romit Sinha

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Aug 22, 2013 2
Community Beginner ,
Aug 22, 2013

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Windows: Navigate to C/Program Files(X86)/Common FIles/Adobe/OOBE and rename to OOBE.old if present

Mac: Libray/Application Support/Adobe/OOBE and rename to OOBE.old

Download CC desktop from the given link: https://creative.adobe.com/products/creative-cloud . Launch Premiere Pro CC and it will give you the option to activate

If in case you are not able to launch creative cloud desktop App.

then go for clean uninstallation of desktop app http://www.adobe.com/support/contact/cscleanertool.html

from this location.

then follow the same steps to download the  adobe CC desktop app from download centre from creative.adobe.com

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Aug 22, 2013 1
New Here ,
Sep 04, 2014

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Thank you so much

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Sep 04, 2014 0
New Here ,
Apr 16, 2015

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I'm having the same problem but with a Mac running Yosemite. Any thoughts?

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Apr 16, 2015 0
New Here ,
Apr 17, 2015

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grantf14725806Community Member

I'm having the same problem but with a Mac running Yosemite. Any thoughts?

same is here ,please I need help asap I have many projects that I must to submit this week

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Apr 17, 2015 1
New Here ,
Apr 23, 2015

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This worked for me, thank you so!

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Apr 23, 2015 0
Adobe Community Professional ,
Apr 23, 2015

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For Mac :

1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jc...

3)

Click on the below link and download and install Adobe Application Manager. [Updated to most recent version: AAM 10]

Adobe Application Manager : For Windows

Adobe Application Manager : For Macintosh

Once the installation is completed , the install box will disappear, '

Then open Applications folder and locate Adobe Application Manager icon and double click on it.

It will start update process and gets update to Creative Cloud desktop app.

Then Sign in to Creative Cloud.

And launch CC apps and check.,

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Apr 23, 2015 11
New Here ,
Apr 24, 2015

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I actually just figured this out on my mac on my own before you posted this! Deleting any adobe creative cloud folders I could find (that the cleaner didn't delete), did the trick. CC is installed and working.

Thankyou for sharing the details with everyone!

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Apr 24, 2015 1
New Here ,
Apr 28, 2015

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Worked for me. Thanks

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Apr 28, 2015 0
Participant ,
Apr 30, 2015

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Thanks Brucgovn. That cleared things up for me.

I wonder what has caused this? All was fine until yesterday.

I did update Creative Cloud 3 days ago. Maybe it was something in the update.

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Apr 30, 2015 0
Adobe Community Professional ,
Apr 30, 2015

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You are welcome

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Apr 30, 2015 1
New Here ,
May 22, 2015

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Thank you immensely!!!! You dear sir are the 13th Olympian God in my books!!!

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May 22, 2015 1
Adobe Community Professional ,
May 22, 2015

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You are most welcome

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May 22, 2015 0
New Here ,
Jun 12, 2015

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Thanks Brucgovn...this worked great.

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Jun 12, 2015 1
Adobe Community Professional ,
Jun 12, 2015

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You are welcome

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Jun 12, 2015 0
New Here ,
Jun 17, 2015

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Thanks.
Fixed everything.

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Jun 17, 2015 0
New Here ,
Apr 20, 2015

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I'm having the same problem as above but am running MAC with 10.10.2. Please help!

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Apr 20, 2015 0
New Here ,
Apr 23, 2015

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Same here. 10.10.3. Just started a few days ago, nothing significant changed on my machine.

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Apr 23, 2015 0
New Here ,
Jul 09, 2015

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you wouldn't happen to know the fix for pc win 7 would you?  Thanks

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Jul 09, 2015 0
New Here ,
Sep 18, 2016

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What about for Windows 10?

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Sep 18, 2016 3
New Here ,
Oct 11, 2016

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Update does not complete every time

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Oct 11, 2016 0
Adobe Community Professional ,
Oct 11, 2016

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Are you getting error message while updating ?

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Oct 11, 2016 0
New Here ,
Oct 25, 2016

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So I'm having the same problem since a week (since installing Sierra).

Can't open Indesign (or any other app), keeps saying 'Your application install seems to be damaged, Please reinstall the application.'

I already uninstalled the app and reinstalled the app a few times, deleted the app, ran 'adobe creative clean tool' and followed the steps. Tried to rename the OOBE file. Nothing works.. any other suggestions?

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Oct 25, 2016 0
New Here ,
Oct 25, 2016

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Hi Karin,

Whatever caused the problem seems to be fixed in the upcoming Mac OS 10.12.1 update.

http://www.onemorething.nl/2016/10/macos-sierra-10-12-1-beschikbaar/

Hope it's something, because I regret the fact that you have to deal with this problem

there where I don't have any, beside a very slow finder trying to act in the network 😉

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Oct 25, 2016 0
New Here ,
Dec 15, 2014

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-After Installation of Photoshop Elements the following error message appears:
"Adobe Application Manager, required to verify your license, is missing or damaged.
Please download a new copy of Adobe Application Manager from
http://www.adobe.com/go/applicationmanager"
-When Application Manager is downloaded and attempting to install:
"We've encountered the following issues
Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
-Support Advisor is no longer available.

?????

Is this another money milking exercise on Adobe's part to join to the paying Creative Cloud membership?
?????

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Dec 15, 2014 0
Guide ,
Dec 15, 2014

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Which Operating System You are using?

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Dec 15, 2014 0
New Here ,
Dec 16, 2014

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WIndows 7-64 bit

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Dec 16, 2014 0
Guide ,
Dec 16, 2014

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Try below steps

Hold windows key on your keyboard and Press R key.

In Run window, type Appdata and click on Ok

Open Local > Adobe folders

Delete AAMUpdater and OOBE folders

Now navigate to C:\Program Files (x86)\Common Files\Adobe

Delete Adobe Application Manager and OOBE folders

Reinstall Adobe Application Manager from

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

Then try

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Dec 16, 2014 0
New Here ,
Dec 16, 2014

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Sorry, but it didn't work.

I have done this:

Hold windows key on your keyboard and Press R key.  

In Run window, type Appdata and click on Ok

Open Local > Adobe folders

Delete AAMUpdater and OOBE folders

I actually installed the 64 bit version of Photoshop 13, therefore the location of the folder is the following

C:\Program Files\Common Files\Adobe

and there aren't any Adobe Application Manager and OOBE folders in this location.

The Application Manager still won't install. I am still getting this message when attempting installation:

"We've encountered the following issues

Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."

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Dec 16, 2014 0
New Here ,
Dec 16, 2014

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Sorry again,

False Alarm. I had leftovers of Photoshop Elements 8 (even after I uninstalled the program) in:

C:\Program Files (x86)\Common Files\Adobe

Sure enough I found the folders and promptly deleted them as you suggested.

The Adobe Application Manager was installed without problems (fingers crossed) and the error message has gone. There was even an update that I managed to install subsequently.

I'll see in a couple of days if this exercise hasn't created any other conflicts in my system.

For now, thank you very much for the solution. You rally helped me a lot. I could not figure this out on my own.

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Dec 16, 2014 0
Guide ,
Dec 16, 2014

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You are welcome.

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Dec 16, 2014 0
New Here ,
Dec 30, 2014

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Do you have any help for me? I get the same errors as the original poster, but I'm on a Mac. I can install the Applications Manager either.

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Dec 30, 2014 0
Guide ,
Dec 31, 2014

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For mac try below steps

Click on Finder and then hold Command + Shift + G keys on your keypad

It will open Go to folder window, type  exactly ~/Library and click on Go

Then open Application Support > Adobe folders

Trash AAMUpdater and OOBE folders.

Now click on finder and hold Command + Shift + G keys on your keypad.

This time type /Library and click on Go.

Make sure to remove ~ symbol.

Then open Application Support > Adobe folders.

Trash AAMUpdater, Adobe Application manager, OOBE folders.

Now Click on Finder and then hold Command + Shift + U keys on your keypad.

It will open utilities folder.

Trash Adobe Application Manager folders

Download and Run CC cleaner tool from below link

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_content/main-pa...

click on Adobe Application Manager

Then click on clean up selected

Download and install Adobe Application Manager from

Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager : Thank You

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Dec 31, 2014 2
New Here ,
Jan 02, 2015

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Your steps helped me sam.am, thank you!  Just a note, make sure your default Program Files and Common Files folder is pointing to the same drive that has Windows (typically C).  This is set in the registry, HKLM\Software\Microsoft\Windows\CurrentVersion.  If it's pointing to another drive (which is not supported by Microsoft), AAM will continue to fail.  Once I changed mine back to C, it installed... and when I run Creative Cloud, it asks if I want to update.  It completed and I can finally run my apps.

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Jan 02, 2015 0
New Here ,
Jan 17, 2017

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I know this is an old thred but it helped me. Thanks a lot !!!!

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Jan 17, 2017 0
Community Beginner ,
Oct 16, 2017

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These steps worked very well just now (on Mac).

My only update is the link for the creative cloud cleaner tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

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Oct 16, 2017 0
New Here ,
Jan 23, 2015

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Okay, I've done everything that I've read above for Windows and I still get the error, but I can't delete the OOBE file in the common files/adobe folder. It says I need administrative permissions, but I'm the administrator.

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Jan 23, 2015 0
New Here ,
Aug 04, 2017

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Der Sam, I had the same problem and followed your advice. It worked!! Thank you so much...

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Aug 04, 2017 0
New Here ,
May 26, 2020

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I have a Windows 10 computer with Adobe Acrobat 15 that is experiencing a similar problem. I have tried everything I have come across on all of these support community forums. When the user opens Adobe pop-ups in the images I've provided are what pop up. Any ideas??Capture.JPGCapture2.JPG

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May 26, 2020 0
New Here ,
Oct 12, 2017

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Hello,

The Creative Cloud App has been working very well for several months.  However, just within the last couple of days, it has stopped opening. This is what happens.

After the Creative Cloud App is launched the spinning wheel spins for quite some time then resolves to the login screen. I login and the spinning wheel proceeds to spin again. Shortly thereafter a dialog box pops up that says:

"Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install a new copy from www.adobe.com/go/adobecreativecloud.app"

I have followed the above instructions but the app still will not launch properly. I have also followed Solutions #2 thru #5 obtained from Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel without success (please see below).

I've also contacted the Geek Squad and they have performed a total tune-up of my machine, have tried to reinstall the app but have been unsuccessful. The computer is clean and free of viruses.

This is beyond frustrating!

I would appreciate any help you can offer!

Solution 2: Restart your computer and relaunch the Creative Cloud desktop app

  • Quit the Creative Cloud desktop appl from the gear icon in the upper-right corner.

  • Close all applications.

  • Restart the computer and launch the Creative Cloud desktop app.

Solution 3: Upgrade to the current version of the Creative Cloud desktop app

Upgrading to the current version of the Creative Cloud desktop app resolves this issue. To do so, follow these steps:

  1. Quit the Creative Cloud desktop app.
  2. Download and install the updated version of the Creative Cloud desktop app.

Note:The following steps allow you to locate the currently installed version of the Creative Cloud desktop app:

  1. Click the gear icon in the upper-right corner of the Creative Cloud desktop app.
  2. Go to Preferences.
  3. Under the General tab, click Account. Version information is available above the Adobe ID.

Solution 4: Reinstall the Creative Cloud desktop app

Solution 5: Delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

  • Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.
  • Browse to the following location based on your operating system.
    • Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
    Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.
    • Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
    Note: The AppData is hidden with Windows default settings. See Show hidden files, folders, filename extensions | Windows for instructions to show it.
  • Delete the entire contents of the OOBE folder.
  • Restart the computer and launch the Creative Cloud desktop app again.Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

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Oct 12, 2017 0
Adobe Community Professional ,
Oct 12, 2017

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Oct 12, 2017 1
Community Beginner ,
Nov 05, 2017

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In Windows 7 I had the "Secondary Logon" "Disabled" (under Computer Management /  Services and Applications / Services) and when I changed it to "Manual", everything started to work correctly!

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Nov 05, 2017 1
Community Beginner ,
Mar 20, 2020

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How about, instead of all of that mess, supplying the actual registry entry or startup folder shortcut or whatever is ACTUALLY required to start the program at logon??!!

My setting for Creative Cloud is most definitely "Launch Creative Cloud at login" and it JUST STOPPED WORKING!

I have tried EVERYTHING above and many OTHER ideas but all FAILED because NONE actually indicate exactly WHAT and WHERE the command should be to reliably start this program at EVERY LOGIN!!

 

Obviously, Adobe cannot accomplish this feat so is there ANYONE out there who knows where the command or registry entry needs to be added??!!

 

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Mar 20, 2020 3
New Here ,
Apr 04, 2020

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I've used PS for years.  All of the sudden creative cloud doesn't launch.  I'm still able to launch PS via my desktop icon but I can't download updates when I select updates from the tool bar while inside PS.  I also tried download a new copy of creative cloud as suggestd but I didn't see what I actually could unless I clicked on Start a Trial version.  Naturally I did that but it wouldn't let me download the app and instead it appears it created a new trial account for me, now I have two accounts? 

It says to delete all the files in the OOBE folder, does that mean the subdirectories in that folder too?

 

-JW:

 

Update:  I deleted all the files in the OOBE folder and creative cloud still does not load.

 

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Apr 04, 2020 0
New Here ,
May 08, 2020

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I was about to give up but thankfully Solution 5 worked. Now I have another problem. I cannot sign in. Arghh...

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May 08, 2020 0
New Here ,
Mar 16, 2018

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I've been receiving this error recently when opening PS. 

I'm on a Windows 7 Ultimate machine

PS is CS6 Extended

I have gone to the address given in the error message:  www.adobe.com/go/applicationmanager where I'm offered the chance to download Creative Cloud.

I DON'T have Creative Cloud or its apps nor do I want them.  What I need is Adobe Application Manager (AAM).  How do I get rid of this error message? 

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Mar 16, 2018 0
Most Valuable Participant ,
Mar 16, 2018

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If you no longer have youe CS6 DVD to reinstall CS^ to fix the Adone extension manager CS6 you cand downloaf CS6 here Download Adobe Creative Suite 6 applications

JJMack

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Mar 16, 2018 1
Community Beginner ,
Mar 22, 2018

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After about 6 hours of troubleshooting and going through all the steps to try to get the stupid Adobe Creative Cloud installer to work, I'm still getting the message saying that a problem occurred and it needs to be repaired.

Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Use the Creative Cloud Cleaner Tool to solve installation problems

Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged

Must Constantly Reinstall/Repair Creative Cloud

Finally, I just did a complete fresh install of Windows 10, thinking that might solve the problem.  That did not do anything.  This problems been going on for other people for at least three years. Get your act together Adobe!  Why should I bother purchasing your products if I can't even install them.  This is only the stupid installer to get to install the actual products, mind you.  What is the fix for this?  It's been three years! You should have a solution by now!

"Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp"

I've redownloaded this stupid app at least 20 times now; it's near impossible to suggest that all 20 downloads are somehow corrupted.

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Mar 22, 2018 1
Adobe Community Professional ,
Mar 22, 2018

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Enable Hidden Administrator account .

Enable the (Hidden) Administrator Account on Windows 7, 8, or 10

Follow below steps :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed,

it shud launch Adobe Creative Cloud app.

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Mar 22, 2018 1
Community Beginner ,
Mar 22, 2018

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Couldn't make it through Step 3. I run the ApplicationManager10.0_all.exe and it extracts the files to my desktop, but then pops up an error message saying:

A problem occurred while extracting some file. Check available space on your computer and the write privileges on the destination folder.

I have plenty of space on my computer (several TB free) and I obviously have write permissions to the desktop.  Just to confirm it wasn't an error while downloading, I redownloaded, but got the same result.

Regardless, I tried running the Setup.exe it extracted, but that just gives me this error message:

We've encountered the following issues

Installer failed to initialize.  Please download Adobe Support Advisor to detect the problem.

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