Highlighted

Error: api-ms-win-crt-runtime-l1-1-0.dll is missing

Adobe Employee ,
Jun 22, 2020

Copy link to clipboard

Copied

When you try to install or launch a Creative Cloud app and get andy of the following errors,:

 

While installing-

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

 

While Launching- 

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from yo

ur computer. Try reinstalling the program to fix this problem.

 

Please see the link for help:

https://helpx.adobe.com/download-install/kb/error_on_launch.html

 

Thanks 

Kanika Sehgal

Views

4.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error: api-ms-win-crt-runtime-l1-1-0.dll is missing

Adobe Employee ,
Jun 22, 2020

Copy link to clipboard

Copied

When you try to install or launch a Creative Cloud app and get andy of the following errors,:

 

While installing-

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

 

While Launching- 

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from yo

ur computer. Try reinstalling the program to fix this problem.

 

Please see the link for help:

https://helpx.adobe.com/download-install/kb/error_on_launch.html

 

Thanks 

Kanika Sehgal

Views

4.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 21, 2016

Copy link to clipboard

Copied

Just updated PS through Creative Cloud, installation is confirmed but Photoshop doesn't start because the programs VCRUNTIME140.dll and MSVCP140.dll are not present on my computer (Windows10). Deinstalled and reinstalled, same issue.

Any advise??

Davide

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Aug 24, 2015

Copy link to clipboard

Copied

Last week, my Windows 7 PC started throwing this Creative Cloud.exe error on login:  "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."  However, the file DOES exist in the path C:\Windows\System32.  I can click OK on the error dialog and things seem to operate normally.  I can start the Creative Cloud desktop app from a shortcut, and it seems to start normally.

I haven't found any solutions searching the Web, so I did in fact, try to remove/reinstall the Creative Cloud desktop app.  The message returned said something like I couldn't remove Creative Cloud because there were apps that depended on it. 

The same error results when closing Acrobat DC although it's an AcroCEF.exe system error.  I don't get an error at any time when using Dreamweaver CC 2015, Photoshop CC 2015, or Illustrator CC 2015.

Any help will be appreciated.

Frank

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Aug 24, 2015

Copy link to clipboard

Copied

Try CC Uninstaller :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

If you get error message like Uninstallation completed with errors. Ignore it .

Navigate to C: > Program Files(x86) > Adobe.

Open Adobe folder locate Adobe Creative Cloud folder .

Rename it to Adobe Creative Cloud-old.


Then you can proceed with re-nstallation process.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Aug 24, 2015

Copy link to clipboard

Copied

For .dll error , run System File Checker command once .

https://support.microsoft.com/en-us/kb/929833

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Aug 24, 2015

Copy link to clipboard

Copied

Would you suggest trying the system file checker BEFORE uninstalling??

Thanks for your assistance!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Aug 24, 2015

Copy link to clipboard

Copied

I did run the system checker first, and it found a couple of files, but they were all .json files, and telemetry-related, so I didn't bother with them.

The Adobe CC uninstaller did the trick. Since re-installing the CC desktop app, and restarting my PC, I haven't received the error.

Thanks again for your help!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Aug 24, 2015

Copy link to clipboard

Copied

Glad to hear that , you are welcome

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Aug 16, 2016

Copy link to clipboard

Copied

I still get this error.

would like some help.

updating and restarting and reinstalling does nothing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 10, 2017

Copy link to clipboard

Copied

I have the exact same problem as the original post. The dll in question IS in my system32 folder. I successfully uninstalled LR and CC, rebooted, reinstalled CC and LR, and LR will not start saying that the dll is missing. I've uninstalled and re-installed the Visual Studio C++ Redistributable, I have all the Windows 7 System updates, SFC shows no problems, yet LR will not run. To add insult to injury, I was trying to upgrade from LR version 6 standalone to LR CC and now none of my Adobe apps are working. I paid for the subscription and the result is - I can't use the subscription apps AND my existing LR Classic (standalone) is dead! And, of course, I can't find a phone number or email to actually speak to a human at Adobe - I could really use some help with this - please!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 29, 2018

Copy link to clipboard

Copied

the same happened to me!!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 21, 2016

Copy link to clipboard

Copied

Hi,

With the June 2016 release of Adobe® Creative Cloud® the applications have migrated to using Visual C++® 2015 runtimes from Microsoft®.

This change has been made to ensure that the Creative Cloud software is using runtimes that Microsoft is currently supporting.

With this migration, our latest version of Creative Cloud Apps will require that the VC 2015 runtimes have been installed on the system using the software in order to run correctly.

Would suggest you to follow Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 21, 2016

Copy link to clipboard

Copied

Fixed.

Thanks for the quick turn-around.

Davide

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 21, 2016

Copy link to clipboard

Copied

You are Welcome.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 03, 2016

Copy link to clipboard

Copied

I have the same problem, but there's nothing for WINDOWS 10. Where I can find it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 04, 2016

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 04, 2016

Copy link to clipboard

Copied

You're my God! Photoshop works again! Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 04, 2016

Copy link to clipboard

Copied

You are welcome.

I am  just a humble servant.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 14, 2016

Copy link to clipboard

Copied

This is the correct fix for this problem on windows 10 - other forum links don't work

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 12, 2016

Copy link to clipboard

Copied

I've downloaded the 14.0.23026 version of the installer from the link but I've already installed the version  14.0.23918. So the installation failed.

Any suggestion?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 31, 2017

Copy link to clipboard

Copied

what do i do if i have windows 10?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 01, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 02, 2020

Copy link to clipboard

Copied

You can easily fix both on your Windows 10 to do so just try it downloading the latest version file of vcruntime140.dll and msvcp140.dll. Copy both files at a specific location or path and try to reinstall it there and restart your PC. If still, you can't just find a step by step process to fix which I found online

Fix vcruntime140.dll Missing File Error

Fix msvcp140.dll Missing File Error

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 16, 2020

Copy link to clipboard

Copied

Thank you! I was struggling and your link saved me

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 21, 2016

Copy link to clipboard

Copied

I have the same problem. The link shows packages for windows 8.1 which one I have to download?

Thank you

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Aug 17, 2016

Copy link to clipboard

Copied

I too have the problem with this file missing...

I tried updating myself.. nothing

Helpdesk Adobe has looked into my computer but said I should contact microsoft because it is a problem in their update.

Helpdesk microsoft updated some more stuff. Restarted my computer... still nothing...

Please help

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Aug 18, 2016

Copy link to clipboard

Copied

Hi Yunak95018516,

We are sorry for the inconvenience it has caused to you, let me try to help you with this, as you are getting "Error: api-ms-win-crt-runtime-l1-1-0.dll is missing" while installing Creative Cloud applications, I would request you to check the solution mentioned on: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing and share the results.

Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 25, 2016

Copy link to clipboard

Copied

Visual C++?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 28, 2016

Copy link to clipboard

Copied

Can't download Photoshop CC, Error: api-ms-win-crt-runtime-l1-1-0.dll is missing....PS began crashing soon after launch a few weeks ago. I was advised by Adobe to uninstall and then reinstall but now I can't get PS downloaded. Any clues?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Sep 28, 2016

Copy link to clipboard

Copied

are you using the cc desktop app to install ps?

https://creative.adobe.com/products/creative-cloud

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 28, 2016

Copy link to clipboard

Copied

Yes, using desktop app...Adobe even tried yesterday and failed to download to my computer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Sep 28, 2016

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 28, 2016

Copy link to clipboard

Copied

I updated again, tried to download... still no go. Missing that "file"...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Sep 28, 2016

Copy link to clipboard

Copied

what's your os?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 28, 2016

Copy link to clipboard

Copied

Windows 7, 64 bit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Sep 28, 2016

Copy link to clipboard

Copied

did you update your ms univ c runtime?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 28, 2016

Copy link to clipboard

Copied

Yes, and I watched the Adobe tech update it as well. About a month ago PS began crashing shortly after launch and it wouldn't allow the app updates. I was advised to uninstall, then reinstall by another Adobe tech but that has proven a huge mistake, as I can't get it downloaded now....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Sep 28, 2016

Copy link to clipboard

Copied

do you have win 7, sp 1?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 28, 2016

Copy link to clipboard

Copied

Yes, that's the one

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 30, 2016

Copy link to clipboard

Copied

I fixed the problem by doing the following:

  1. Control Panel > Add/Remove Programs
  2. Select 'Microsoft Visual C++ 2015 Redistributable (x64) - [version number]' and select 'Uninstall'.
  3. When the Uninstaller appears, select 'Repair', NOT Uninstall.
  4. (Optional) Repeat for 'Microsoft Visual C++ 2015 Redistributable (x86) - [version number]' to be safe.
  5. Restart.
  6. Start Adobe Illustrator.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Mar 14, 2017

Copy link to clipboard

Copied

I have this going on trying to run a brand new download of Animate. I tried downloading the files for Win10 but in both cases the setup failed. I tried the above solution but I do not have the choice of repair. I have modify or uninstall. Is it really so hard to use Adobe software. I am truly frustrated. I feel like I have to be a computer software engineer. Has anyone solved this problem?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 27, 2017

Copy link to clipboard

Copied

The "Fix" we found was listed on  <https://community.spiceworks.com/topic/1988165-adobe-system-error-adobegcclient-exe-msvcp140-dll?pag...> from user LSimons2000.

It basically says this:

If you have Windows 7 or 10 x64, go to this folder:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe rename this file to AdobeGCClient.old

If you have Windows 7 or 10 x86, go to this folder:

C:\Program Files\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe rename this file to AdobeGCClient.old

***

I tried this on a user's system that has Adobe Acrobat XI and it seems to help with the messages. I goofed originally and renamed the Entire Folder of AdobeGCClient to AdobeGCClient.old and noticed that within 10 - 15 min, there was a new folder created. This tell me that Adobe controls this folder and can update it at will regardless of what Corporate Update Policies are in place and without user action or notification.  This is pretty shady business practice to me.  This folder/file can be updated not by an Adobe Acrobat Patch, but by Adobe's servers.

Another website talked about this file on < https://forums.adobe.com/thread/2308268?start=40&tstart=0 > and user gfsdfasfsdfsdf indicated the Adobe GC Client is used for licensing validation and to combat software piracy. This is why Adobe isn't being exactly forthcoming with information on this issue and the client in general.

Hope this help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 27, 2017

Copy link to clipboard

Copied

aaronpbmorin's solution (above) worked for a colleague who was experiencing the problem in FrameMaker 2015. She used it with Microsoft Visual C++ 2013 Redistributable (x64) - [version number].

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 17, 2017

Copy link to clipboard

Copied

Here we go! This was the ticket for my issue. Muchas Gracias!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 23, 2017

Copy link to clipboard

Copied

This worked!  On a new HP computer with Windows 10.  But why would Photoshop not work to begin with.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 12, 2017

Copy link to clipboard

Copied

Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 17, 2017

Copy link to clipboard

Copied

thats great!! finally im in : ]

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 31, 2017

Copy link to clipboard

Copied

THANK YOU SO MUCH!! YOU SAVED MY LIFE. MY DAD WOULD HAVE BEEN FURIOUS IF I WOULDN'T HAVE BEEN ABLE TO FIX IT. I REALLY DO OWE YOU ONE. THANKS AGAIN.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 30, 2020

Copy link to clipboard

Copied

Thanks alot @aaronpbmorin. I tried your method, it really works for me. I dont need to restart for it to works though. For me I just right-click and repair my :

1. 'Microsoft Visual C++ 2017 Redistributable (x86) - [version number]' 

2. 'Microsoft Visual C++ 2017 Redistributable (x86) - [version number]'

I created this account just to say thank you. You are a life saver. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 25, 2020

Copy link to clipboard

Copied

worked perfectly. I have a new Surface Pro 7 and your fix was very satisfying after I had spent hours trying to get it to work. Thank you very very much.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 29, 2020

Copy link to clipboard

Copied

I downloaded bo the files but they were already installed (Windows 7 ultimate)

So I just repaired them with option, but that dosen't work.

I also uninstalled both files and again intalled, but that also gave me the same error [MSVCP140].

Now what should I do to repair this. I have wasted many days.

Please help me to recover this urgently.

And I am having 2014 version of photoshop cc

Thank You

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 03, 2020

Copy link to clipboard

Copied

Someone give this man a cookie! 

Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Emad5E25 LATEST
New Here ,
Sep 25, 2020

Copy link to clipboard

Copied

Oh My God!! it works, thank u for this

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 04, 2017

Copy link to clipboard

Copied

I have a PC running Windows 7. Recently received a notice on the computer of an available update my Lightroom 6.0 program. I installed the update but received a system error notice as follows: api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

I uninstalled LIghtroom  and reinstalled and got the same error message.

Sure would appreciate any help.

John

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Feb 04, 2017

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 26, 2017

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Enthusiast ,
Jun 21, 2017

Copy link to clipboard

Copied

is there a reason why this is not included in the photoshop installer?

i am missing something here?

i am on win 10 creator update.. should not everything i need for photoshop come with win10 or at least the photoshop installer?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 04, 2018

Copy link to clipboard

Copied

ddemartin  wrote

Just updated PS through Creative Cloud, installation is confirmed but Photoshop doesn't start because the programs VCRUNTIME140.dll and MSVCP140.dll are not present on my computer (Windows10). Deinstalled and reinstalled, same issue.

Any advise??

Davide

Thanks for the information, it is very useful.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 22, 2019

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 05, 2018

Copy link to clipboard

Copied

Hello, we bought 15 licenses of Photoshop, but I'm having a problem with installing them on the PC (we have closed the downloading exe files). 90% of viruses on the Internet are exe files. I also have a problem with the download on 15 PCs 100-500 megabytes to install the program Photoshop. Where can I download the full distribution Photoshop?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Feb 05, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 05, 2018

Copy link to clipboard

Copied

yes. Photoshop CC

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 06, 2018

Copy link to clipboard

Copied

Hi,

It sounds like you are downloading the Creative Cloud Desktop App which handles the photoshop download. Complete that install and then it will continue to install Photoshop for you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 06, 2018

Copy link to clipboard

Copied

Yes. But the problem is that I can't download 100-500 megabytes each time for 15 PCs. Where can I get (download) the full distribution?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 06, 2018

Copy link to clipboard

Copied

If you would like to build a package for distribution then you can use the Creative Cloud Packager.

Creative Cloud Packager is an enterprise tool and is available from the Deployment tab of the Admin Console, from the Creative Cloud Teams portal and from the Licensing Website.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 06, 2018

Copy link to clipboard

Copied

Via "Admin console" - "Package" created distribution photoshopcc_ru_RU_WIN_64.zip 1, 7 GB. Installed on your PC the Adobe Creative Cloud (unzipped above files and run setup.exe from the folder x:\photoshopcc_ru_RU_WIN_64\photoshop cc\Build). When you try to install from the same folder in Photoshop CC (photoshop cc.msi) the installation starts and then stops. I have Windows 7 x64. If I go to Adobe Creative Cloud then click "Install Adobe" doesn't click.

What to do???

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 06, 2018

Copy link to clipboard

Copied

Hi,

To clarify, are you saying that the *.msi fails but the *.exe works, or both fail?

Is there only Photoshop in the package?

Please make sure any potentially conflicting processes are closed (e.g any other Adobe applications.)

Install from the command prompt with administrative privileges. For details of syntax see Deploy packages for Adobe Creative Cloud

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 06, 2018

Copy link to clipboard

Copied

I'm sorry, I just became very inattentive at the end of the day. I just got a Photoshop shortcut in the start menu, not on my desktop. Thank you for your help.

Going to test Photoshop.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 07, 2018

Copy link to clipboard

Copied

The testing was unsuccessful.

Today began to install the finished package on another PC. Installation was successful, but Photoshop does not start an error (see the picture).

photoshop1.JPG

Adobe Creative Cloud works well. I install the program with administrator rights. Re-installed three times, did not help. Where to get the file specified in the error?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more