Error: api-ms-win-crt-runtime-l1-1-0.dll is missing

[#1]

When you try to install or launch a Creative Cloud app and get andy of the following errors,:

While installing-

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

While Launching- 

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from yo

ur computer. Try reinstalling the program to fix this problem.

Please see the link for help:

https://helpx.adobe.com/download-install/kb/error_on_launch.html

Thanks 

Kanika Sehgal

[#2]

When you try to install or launch a Creative Cloud app and get andy of the following errors,:

While installing-

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

While Launching- 

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from yo

ur computer. Try reinstalling the program to fix this problem.

Please see the link for help:

https://helpx.adobe.com/download-install/kb/error_on_launch.html

Thanks 

Kanika Sehgal

[#3]

Just updated PS through Creative Cloud, installation is confirmed but Photoshop doesn't start because the programs VCRUNTIME140.dll and MSVCP140.dll are not present on my computer (Windows10). Deinstalled and reinstalled, same issue.

Any advise??

Davide

[#4]

Last week, my Windows 7 PC started throwing this Creative Cloud.exe error on login:  "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."  However, the file DOES exist in the path C:\Windows\System32.  I can click OK on the error dialog and things seem to operate normally.  I can start the Creative Cloud desktop app from a shortcut, and it seems to start normally.

I haven't found any solutions searching the Web, so I did in fact, try to remove/reinstall the Creative Cloud desktop app.  The message returned said something like I couldn't remove Creative Cloud because there were apps that depended on it. 

The same error results when closing Acrobat DC although it's an AcroCEF.exe system error.  I don't get an error at any time when using Dreamweaver CC 2015, Photoshop CC 2015, or Illustrator CC 2015.

Any help will be appreciated.

Frank

[#5]

Try CC Uninstaller :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

If you get error message like Uninstallation completed with errors. Ignore it .

Navigate to C: > Program Files(x86) > Adobe.

Open Adobe folder locate Adobe Creative Cloud folder .

Rename it to Adobe Creative Cloud-old.

Then you can proceed with re-nstallation process.

[#6]

For .dll error , run System File Checker command once .

https://support.microsoft.com/en-us/kb/929833

[#7]

Would you suggest trying the system file checker BEFORE uninstalling??

Thanks for your assistance!

[#8]

I did run the system checker first, and it found a couple of files, but they were all .json files, and telemetry-related, so I didn't bother with them.

The Adobe CC uninstaller did the trick. Since re-installing the CC desktop app, and restarting my PC, I haven't received the error.

Thanks again for your help!!

[#9]

Glad to hear that , you are welcome

[#10]

I still get this error.

would like some help.

updating and restarting and reinstalling does nothing

[#11]

I have the exact same problem as the original post. The dll in question IS in my system32 folder. I successfully uninstalled LR and CC, rebooted, reinstalled CC and LR, and LR will not start saying that the dll is missing. I've uninstalled and re-installed the Visual Studio C++ Redistributable, I have all the Windows 7 System updates, SFC shows no problems, yet LR will not run. To add insult to injury, I was trying to upgrade from LR version 6 standalone to LR CC and now none of my Adobe apps are working. I paid for the subscription and the result is - I can't use the subscription apps AND my existing LR Classic (standalone) is dead! And, of course, I can't find a phone number or email to actually speak to a human at Adobe - I could really use some help with this - please!

[#12]

the same happened to me!!!!

[#13]

Hi,

With the June 2016 release of Adobe® Creative Cloud® the applications have migrated to using Visual C++® 2015 runtimes from Microsoft®.

This change has been made to ensure that the Creative Cloud software is using runtimes that Microsoft is currently supporting.

With this migration, our latest version of Creative Cloud Apps will require that the VC 2015 runtimes have been installed on the system using the software in order to run correctly.

Would suggest you to follow Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

[#14]

Fixed.

Thanks for the quick turn-around.

Davide

[#15]

You are Welcome.

[#16]

I have the same problem, but there's nothing for WINDOWS 10. Where I can find it?

[#17]

I asked to Microsoft, and they gave me this link

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

works

[#18]

You're my God! Photoshop works again! Thank you!

[#19]

You are welcome.

I am  just a humble servant.

[#20]

This is the correct fix for this problem on windows 10 - other forum links don't work

[#21]

I've downloaded the 14.0.23026 version of the installer from the link but I've already installed the version  14.0.23918. So the installation failed.

Any suggestion?

[#22]

what do i do if i have windows 10?

[#23]

Run it as adminstrator also this is the new link https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

[#24]

You can easily fix both on your Windows 10 to do so just try it downloading the latest version file of vcruntime140.dll and msvcp140.dll. Copy both files at a specific location or path and try to reinstall it there and restart your PC. If still, you can't just find a step by step process to fix which I found online

Fix vcruntime140.dll Missing File Error

Fix msvcp140.dll Missing File Error

[#25]

Thank you! I was struggling and your link saved me

[#26]

I have the same problem. The link shows packages for windows 8.1 which one I have to download?

Thank you

[#27]

I too have the problem with this file missing...

I tried updating myself.. nothing

Helpdesk Adobe has looked into my computer but said I should contact microsoft because it is a problem in their update.

Helpdesk microsoft updated some more stuff. Restarted my computer... still nothing...

Please help

[#28]

Hi Yunak95018516,

We are sorry for the inconvenience it has caused to you, let me try to help you with this, as you are getting "Error: api-ms-win-crt-runtime-l1-1-0.dll is missing" while installing Creative Cloud applications, I would request you to check the solution mentioned on: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing and share the results.

Thanks.

[#29]

Visual C++?

[#30]

Can't download Photoshop CC, Error: api-ms-win-crt-runtime-l1-1-0.dll is missing....PS began crashing soon after launch a few weeks ago. I was advised by Adobe to uninstall and then reinstall but now I can't get PS downloaded. Any clues?

[#31]

are you using the cc desktop app to install ps?

https://creative.adobe.com/products/creative-cloud

[#32]

Yes, using desktop app...Adobe even tried yesterday and failed to download to my computer.

[#33]

update your os, Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

[#34]

I updated again, tried to download... still no go. Missing that "file"...

[#35]

what's your os?

[#36]

Windows 7, 64 bit

[#37]

did you update your ms univ c runtime?

[#38]

Yes, and I watched the Adobe tech update it as well. About a month ago PS began crashing shortly after launch and it wouldn't allow the app updates. I was advised to uninstall, then reinstall by another Adobe tech but that has proven a huge mistake, as I can't get it downloaded now....

[#39]

do you have win 7, sp 1?

[#40]

Yes, that's the one

[#41]

I fixed the problem by doing the following:

1. Control Panel > Add/Remove Programs
2. Select 'Microsoft Visual C++ 2015 Redistributable (x64) - [version number]' and select 'Uninstall'.
3. When the Uninstaller appears, select 'Repair', NOT Uninstall.
4. (Optional) Repeat for 'Microsoft Visual C++ 2015 Redistributable (x86) - [version number]' to be safe.
5. Restart.
6. Start Adobe Illustrator.

[#42]

I have this going on trying to run a brand new download of Animate. I tried downloading the files for Win10 but in both cases the setup failed. I tried the above solution but I do not have the choice of repair. I have modify or uninstall. Is it really so hard to use Adobe software. I am truly frustrated. I feel like I have to be a computer software engineer. Has anyone solved this problem?

[#43]

The "Fix" we found was listed on  <https://community.spiceworks.com/topic/1988165-adobe-system-error-adobegcclient-exe-msvcp140-dll?pag...> from user LSimons2000.

It basically says this:

If you have Windows 7 or 10 x64, go to this folder:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe rename this file to AdobeGCClient.old

If you have Windows 7 or 10 x86, go to this folder:

C:\Program Files\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe rename this file to AdobeGCClient.old

***

I tried this on a user's system that has Adobe Acrobat XI and it seems to help with the messages. I goofed originally and renamed the Entire Folder of AdobeGCClient to AdobeGCClient.old and noticed that within 10 - 15 min, there was a new folder created. This tell me that Adobe controls this folder and can update it at will regardless of what Corporate Update Policies are in place and without user action or notification.  This is pretty shady business practice to me.  This folder/file can be updated not by an Adobe Acrobat Patch, but by Adobe's servers.

Another website talked about this file on < https://forums.adobe.com/thread/2308268?start=40&tstart=0 > and user gfsdfasfsdfsdf indicated the Adobe GC Client is used for licensing validation and to combat software piracy. This is why Adobe isn't being exactly forthcoming with information on this issue and the client in general.

Hope this help.

[#44]

aaronpbmorin's solution (above) worked for a colleague who was experiencing the problem in FrameMaker 2015. She used it with Microsoft Visual C++ 2013 Redistributable (x64) - [version number].

[#45]

Here we go! This was the ticket for my issue. Muchas Gracias!

[#46]

This worked!  On a new HP computer with Windows 10.  But why would Photoshop not work to begin with.

[#47]

Thank you!

[#48]

thats great!! finally im in : ]

[#49]

THANK YOU SO MUCH!! YOU SAVED MY LIFE. MY DAD WOULD HAVE BEEN FURIOUS IF I WOULDN'T HAVE BEEN ABLE TO FIX IT. I REALLY DO OWE YOU ONE. THANKS AGAIN.

[#50]

Thanks alot @aaronpbmorin. I tried your method, it really works for me. I dont need to restart for it to works though. For me I just right-click and repair my :

1. 'Microsoft Visual C++ 2017 Redistributable (x86) - [version number]' 

2. 'Microsoft Visual C++ 2017 Redistributable (x86) - [version number]'

I created this account just to say thank you. You are a life saver. 

[#51]

worked perfectly. I have a new Surface Pro 7 and your fix was very satisfying after I had spent hours trying to get it to work. Thank you very very much.

[#52]

I downloaded bo the files but they were already installed (Windows 7 ultimate)

So I just repaired them with option, but that dosen't work.

I also uninstalled both files and again intalled, but that also gave me the same error [MSVCP140].

Now what should I do to repair this. I have wasted many days.

Please help me to recover this urgently.

And I am having 2014 version of photoshop cc

Thank You

[#53]

Someone give this man a cookie! 

Thank you!

[#54]

Oh My God!! it works, thank u for this

[#55]

I have a PC running Windows 7. Recently received a notice on the computer of an available update my Lightroom 6.0 program. I installed the update but received a system error notice as follows: api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

I uninstalled LIghtroom  and reinstalled and got the same error message.

Sure would appreciate any help.

John

[#56]

Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

[#57]

install visual c++ 2017
download here https://windows7.su/vcredist2017/

>ვინდოუსის გადაყენება

[#58]

is there a reason why this is not included in the photoshop installer?

i am missing something here?

i am on win 10 creator update.. should not everything i need for photoshop come with win10 or at least the photoshop installer?

[#59]

ddemartin  wrote

Just updated PS through Creative Cloud, installation is confirmed but Photoshop doesn't start because the programs VCRUNTIME140.dll and MSVCP140.dll are not present on my computer (Windows10). Deinstalled and reinstalled, same issue.

Any advise??

Davide

Thanks for the information, it is very useful.

[#60]

https://visualstudio.microsoft.com/downloads/

[#61]

Hello, we bought 15 licenses of Photoshop, but I'm having a problem with installing them on the PC (we have closed the downloading exe files). 90% of viruses on the Internet are exe files. I also have a problem with the download on 15 PCs 100-500 megabytes to install the program Photoshop. Where can I download the full distribution Photoshop?